Summary
Overview
Work History
Education
Skills
Timeline
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Nikia Crawford

Satellite Beach,FL

Summary

Enthusiastic, detail-oriented, and adaptive professional in the firearms industry focused on exceeding expectations and building customer loyalty. I approach work with a hardworking and driven attitude, always prioritizing quality and taking proactive measures. Excel at building positive relationships with both new and existing customers by providing the best service possible. Possess high energy level and endurance to maintain a positive and helpful attitude towards customers and fellow employees even during long shifts. Experience in preparing audits, conducting investigative reporting, and ensuring compliance with regulations. Capable of handling multiple tasks effectively whether working collaboratively or independently.

Overview

7
7
years of professional experience

Work History

Sales and Marketing Associate

FrogBones Shooting Center
02.2022 - Current
  • Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
  • Processed as many as 70 background checks daily using both AXIS and traditional NICS phone-in checks.
  • Assisted customers with purchasing decisions by providing relevant product and regulatory information.
  • Stayed up-to-date on industry trends, attending trade shows, conferences, and training sessions to expand knowledge in the field of firearms sales.
  • Developed strong relationships with local law enforcement agencies, fostering community engagement and trust.
  • Coordinated special events such as range days or promotional activities to attract new clientele and increase brand awareness.
  • Established a loyal customer base through exceptional service, personalized recommendations, and ongoing support.

Bartender

County Line Saloon
03.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

ATF Compliance Assistant

Diamondback Firearms LLC
02.2021 - 01.2022
  • Accurately tracked serialized parts and firearms in the electronic bound book.
  • Executed and filed 4473s according to Federal and State laws.
  • Performed quality control and beta testing on new products and firearms.
  • Conducted and reviewed internal inventory audits to comply with ATF regulations.
  • Safely received and returned firearms under warranty while working with our gunsmith to determine necessary repairs.
  • Assisted with custom firearm builds for LEO's and Distributors.
  • Acquired and Disposed serialized parts from Vendors and internal companies daily.
  • Assisted multiple departments in manufacturing and shipping processes.
  • Provided customer service for all warranty repairs and custom firearm orders.
  • Worked directly with local law enforcement and ATF on reporting lost/stolen serialized items.
  • Disassembled and destroyed serialized parts to comply with ATF regulations.

Payroll Specialist

PAYPROS, INC
09.2019 - 02.2021
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding for over 115 companies.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
  • Determined payroll liabilities by comparing employee federal and state income and social security taxes to employer's social security, unemployment and workers' compensation payments.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using iSolved, Evolution, and PayChoice.
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
  • Completed audits to ensure compliance with relevant workers compensation regulations.

Shift Lead/Key Holder

Sunburst Tanning Co
08.2017 - 11.2019
  • Managed customer relations and customer service through daily communication and interaction
  • Coordinated all aspects of guest services, including supply Monitoring and facility maintenance
  • Entered client information into databases quickly and with minimal errors
  • Effectively allocated tasks during high traffic times to keep operations running smoothly and employees focused
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and communication skills

Education

AA - General Studies

Eastern Florida State College
Cocoa, FL

High School Diploma -

Rockledge Senior High School
Rockledge, FL
05.2014

Skills

  • Strong communication skills
  • Team Player
  • Extensive Firearms knowledge
  • Self-motivated
  • Record keeping strengths
  • Key holder experience
  • Professional telephone demeanor
  • Computer proficient
  • Strategic sales knowledge
  • People Oriented
  • Federal And State Regulations
  • Data verification
  • ATF Compliance Professional

Timeline

Bartender

County Line Saloon
03.2022 - Current

Sales and Marketing Associate

FrogBones Shooting Center
02.2022 - Current

ATF Compliance Assistant

Diamondback Firearms LLC
02.2021 - 01.2022

Payroll Specialist

PAYPROS, INC
09.2019 - 02.2021

Shift Lead/Key Holder

Sunburst Tanning Co
08.2017 - 11.2019

AA - General Studies

Eastern Florida State College

High School Diploma -

Rockledge Senior High School

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