Raphael Della Rocca
Concentrix
30
years of professional experience
Marketing professional with strong track record of driving impactful campaigns and enhancing brand visibility. Skilled in digital marketing, market research, and content strategy. Known for effective team collaboration, adaptability, and delivering measurable results in dynamic environments.
Highly organized with focus on achieving marketing goals through innovative solutions.
Senior client-facing professional with experience across account management, retention, CRM-driven customer engagement, and Fin-Tech/financial services. Currently supporting sales motions and customer interactions through Salesforce and Sales Navigator, with a background in client account management, VIP retention, and business development across international markets.
Work History
Sales Solutions/Marketing Executive for LinkedIn
2 Years 10 Months- Achieved high customer satisfaction ratings by optimizing engagement strategies across the customer journey. Delivered projects that consistently surpassed client expectations through expert management of team coordination and resources. Enhanced service offerings based on customer feedback, leading to increased business growth and improved customer retention.
- Developed and executed targeted marketing campaigns to enhance brand visibility and customer engagement.
- Managed digital marketing initiatives, including social media, email marketing, and content creation.
- Boosted lead generation with targeted email marketing strategies and social media advertising.
Senior Business Development Manager - EMEA
4 Months- Developed and executed strategic partnerships aimed at enhancing market visibility and driving revenue growth.
- Developed comprehensive business development strategies aligning with organizational goals and client needs.
- Analyzed market trends to identify new opportunities, optimizing outreach efforts for maximum impact.
- Enhanced customer satisfaction by resolving issues promptly and implementing feedback-driven improvements.
- Established a robust pipeline of prospects through targeted networking events and strategic outreach efforts.
Regional Business Development Manager EMEA
7 Months- Designed and executed targeted business strategies to stimulate growth in specific markets.
- Conducted in-depth market analysis and competitive research to uncover potential business opportunities.
- Analyzed sales performance data to inform strategic decision-making and improve results.
- Negotiated contracts and agreements, ensuring favorable terms aligned with organizational goals.
- Analyzed monthly sales to identify product lines needing additional promotion, maximizing profits by 40%.
- Increased customer retention by providing exceptional account management and support services.
Senior Client Account Manager/Global Retention
1 Year 5 Months- Oversaw key client relationships to enhance customer satisfaction and support revenue growth initiatives.
- Collaborated with marketing teams to create targeted campaigns that increased client retention rates.
- Resolved complex client issues through effective negotiation and problem-solving techniques.
- Served as a trusted advisor to clients, offering valuable insights and recommendations based on in-depth industry knowledge and experience.
- Increased revenue for the company by identifying and capitalizing on upselling opportunities within existing accounts.
Senior VIP Account Manager/ Global Retention
2 Years 1 Month- Developed tailored financial strategies aligning with client investment goals and risk tolerance.
- Analyzed market trends and provided actionable insights to inform client decision-making processes.
- Implemented new CRM tools to streamline account management processes and improve client communication.
- Coordinated with internal departments to streamline processes and deliver tailored services for VIP clients.
- Expanded the company''s VIP clientele by successfully targeting new prospects through strategic marketing initiatives.
- Utilized CRM tools proficiently for tracking progress on projects or deals related to each individual client account.
- Increased client retention rates by promptly resolving issues and implementing customized solutions.
Client Specialist Officer
4 Months- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Analyzed client feedback data to identify areas for improvement, implementing changes as needed to enhance service quality.
- Delivered prompt service to prioritize customer needs.
Market Analyst Of Business And Development Management
20 Years 1 Month- Analyzed market trends to inform investment strategies and optimize portfolio performance.
- Developed comprehensive reports on economic conditions affecting banking operations and client decisions.
- Utilized advanced statistical tools to model financial scenarios, supporting risk assessment efforts in strategic planning.
- Forecasted future sales trends using historical data, enabling informed decisions on inventory levels and promotional activities.
- Enhanced marketing strategies, closely monitoring industry developments and consumer preferences.
- Conducted quantitative and qualitative analyses, identifying key drivers of business growth.
- Assessed customer satisfaction levels through surveys and focus groups, informing improvements to products/services offerings.
- Developed insightful reports to inform senior management decision-making on growth opportunities.
Education
BSc Bachelor of Science (Hons) - Financial Economics: Finance
Skills
Excellent interpersonal skills
Strong problem-solving capabilities
Expert in financial markets
Expert in Digital Marketing
Strong Communication skills
Account Management specialist
Exceptionally organized
LinkedIn Campaigns Manager
Advertising Expert
Customer Service-oriented
Sales strategies
Digital marketing
Social media
Strong time management
Languages
Italian
Native or Bilingual
English
Native or Bilingual
German
Professional Working
Timeline
Sales Solutions/Marketing Executive for LinkedIn
Concentrix
10.2023 - CurrentRead More
Senior Business Development Manager - EMEA
SquaredFinancial Limited
03.2023 - 07.2023Read More
Regional Business Development Manager EMEA
FinPros-FinQuotes Limited
07.2022 - 02.2023Read More
Senior Client Account Manager/Global Retention
IronFX Global Ltd
01.2021 - 06.2022Read More
Senior VIP Account Manager/ Global Retention
BDSwiss Holding PLC
11.2018 - 12.2020Read More
Client Specialist Officer
VPR Safe Financial Group Ltd
05.2018 - 09.2018Read More
Market Analyst Of Business And Development Management
HSBC Bank
04.1996 - 05.2016Read More
Kingston University London, Kingston Hill Campus
BSc Bachelor of Science (Hons) from Financial Economics: Finance
Read More
ADDITIONAL INFORMATION
- Nationality: Italian
- Full European Driving License and EU passport
- Fluent in English, Italian with intermediate German and Spanish