Nikia Ezell
Clermont
Summary
Certified Clinical Medical Assistant candidate looking for a position in the medical industry. With 10 years in customer service and experience in communications, problem analysis, and problem solving. Looking forward to assisting the physician with clinical needs with efficiency and accuracy. While learning the policies and procedures to ensure proper information to patients.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Material Handler
Hoshizaki
12.2023 - 03.2026
- Followed safety protocols consistently, contributing to a safe work environment.
- Collaborated with team members to streamline material handling processes and reduce downtime.
- Trained new hires on equipment operation and safety procedures effectively.
- Implemented best practices for handling hazardous materials in compliance with regulations.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
Material Handler
Caterpillar
11.2020 - 01.2023
- Operated forklifts and pallet jacks to transport materials within warehouse efficiently.
- Loaded and unloaded trucks, ensuring timely delivery of products to production lines.
- Conducted inventory counts and maintained accurate records for material usage.
- Assisted in organizing storage areas to optimize space and improve accessibility.
Customer Service Associate
Westgate Resorts
Orlando, FL, USA
08.2019 - 03.2020
- Offered approximately 75% of customer information about products, services, prices, and special offers to all customers.
- Answered phones and resolved customer issues and complaints.
- Entered customer data into Microsoft system.
- Addressed live chat and email inquiries and responded promptly.
Customer Service Cashier
Publix
Orlando, FL, USA
10.2016 - 01.2019
- Answered 45 customer questions regarding products and services, company policies, and pricing.
- Operated POS systems using hand-held scanners, theft-detection devices and optical readers.
- Addressed returns and exchanges and assisted customers with refunds or product replacements.
Customer Service Associate
Murphy's USA
Orlando, FL, USA
10.2014 - 01.2016
- Kept optimal inventory levels to control costs while keeping store ready for expected demands.
- Oversaw 4 employees, handling training, performance monitoring, and disciplinary actions.
- Maintained accurate financial operations and budget targets using strict expense controls and effective tracking procedures.
Education
Clinical Medical Assisting - undefined
Valencia College
Kissimmee, FL, USA11.2021
High School Diploma - undefined
Agape Christian Academy
Orlando, FL, USA05.2014
Skills
- Patient Intake
- Knowledge of OSHA
- Snellen Eye Chart
- EKG- (Preparing patient setup)
- Vital Signs
- Injection Administration
- HIPPA compliance
- Cardiopulmonary Resuscitation
- Schedule Patient Appointments
Certification
- NHA Certified Medical Administrative Assistant (CMAA) - August 2021
- NHA Certified Clinical Medical Assistant (CCMA) - November 2021
- AHA Basic Life Support (BLS) - September 2021
- NHA Personability Certificate of Completion - November 2021
Timeline
Material Handler
Hoshizaki
12.2023 - 03.2026
Material Handler
Caterpillar
11.2020 - 01.2023
Customer Service Associate
Westgate Resorts
08.2019 - 03.2020
Customer Service Cashier
Publix
10.2016 - 01.2019
Customer Service Associate
Murphy's USA
10.2014 - 01.2016
High School Diploma - undefined
Agape Christian Academy
Clinical Medical Assisting - undefined
Valencia College