Nikia Harris
Washington,DC
Summary
Professional Executive Assistant with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes. I am team player with highly credible references and authorized to work in the US for any employer.
Overview
18
18
years of professional experience
Work History
Executive Assistant/Office Operations
BannerLife
Frederick, MD
03.2023 - Current
- Serve as the onsite liaison and point of contact for LGRA with the building and/or management company.
- Assist Facility Operations Manager as needed with shared office responsibilities
- Collaborate with senior management on budgeting for facility needs by helping to control facility-related expenses.
- Perform a variety of office administrative tasks for the company that include, but are not limited to, maintaining the supply room and shared spaces and handling inbound/outbound mail.
- Responsible for the coordination, logistics, and support of meetings, conferences, and events for assigned leader(s) and the company (as needed and directed). Inclusive of but not limited to, handling visitors logistics, collaborating with other assistants to coordinate schedules, reserving appropriate conference rooms, ordering catering, preparing the room and required materials, preparing meeting agendas and taking minutes at meetings to circulate for follow-up.
- Support activities related to space planning, workplace design, and utilization which includes maintaining the workstation reservation system for the company’s agile workers.
- Build and maintain systems and processes as needed to address business needs.
- Finalize high-level materials; review, edit, format semi-final draft materials prepared by leaders (e.g. communications, letters, PowerPoint slides, Excel exhibits) to produce a polished final product.
- Coordinated logistics for high-level meetings, ensuring all resources were available and prepared.
- Responsible for calendar management activities, scheduling detailed travel arrangements, and processing travel and expenses for 3 permanently assigned senior leaders, and back up support for other senior leaders as necessary.
- Streamlined executive scheduling and calendar management to optimize time efficiency.
- Handle the time-keeping process for employees in business area.
- Developed and maintained document filing systems for easy access and retrieval of information.
- Draft correspondence on behalf of leader and/or department with minimal input.
- Implemented process improvements that increased team productivity and reduced turnaround times.
- Handled confidential and sensitive information with discretion and tact.
- Manage office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordination of events for staff members, promoting team-building activities and boosting morale within the workplace.
- Proactively identify areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Screen calls and emails and initiated actions to respond or direct messages for managers.
- Process invoices for IT, Operations, Client Services and Distribution. And processing of office purchases and purchase orders.
- Participate in and perform ad hoc projects and other duties as assigned.
Executive Assistant/Management Analyst
JRAD
Washington, DC
12.2021 - 11.2022
- Provided coordination for, take part in, and follow-up for all meetings. Taking detailed notes and providing required follow ups to appropriate individuals.
- Maintained and managed senior leadership (Deputy Chief Operating Officer) daily scheduling, ensuring a conflict free schedule.
- Prepared for agency meetings and senior level forums by compiling information, creating, preparing, and maintaining briefings, and conducting final quality control of read-ahead packets.
- Synthesized information provided from across the Department and outside agencies to enable the organization to discern key facts and issues.
- Serve a liaison with executive leaders and staff to support the preparation of concept and position papers, handle requests and develop correspondence that communicates the intent of key issues.
- Used Microsoft office (Word, Excel, PowerPoint and Outlook) to draft, revise and distribute emails, correspondence memos, letters, memos, notifications, reports, commendations, and acknowledgements on behalf of the agency. Managed sensitive matters with a high level of discretion and confidentiality.
- Reviewed and made edits to correspondence and reports submitted by staff for accuracy of content, language, and grammar in relation to program goals and issues.
- Performed all administrative duties, to include answering multiple phone lines, order and maintain inventory of office supplies, Used Microsoft office (Word, Excel, PowerPoint and Outlook) to draft, revise and distribute emails, correspondence memos, letters, memos, notifications, reports, commendations, and acknowledgements on behalf of the organization. Document maintenance and filing, fax documents as needed.
- Collaborate with clients to address any problems and/or concerns.
- Managed complex calendars and scheduling for executives, optimizing time management.
- Mentored junior administrative staff, promoting professional development and skill enhancement.
- Led initiatives to enhance office organization, contributing to a more efficient work environment.
- Handled confidential and sensitive information with discretion and tact.
- Coordinated travel arrangements and itineraries, ensuring seamless logistics and compliance with policies.
- Supported the completion and correct retention of all required documentation and official records.
- Retrieved reports from system of record and analyze them to ensure performance metrics are being achieved. Provided feedback and comments to leadership.
Service Desk Supervisor
Action Facilities Management
Gaithersburg, MD
05.2019 - 12.2021
- Managed on site team of 4 staff members. Facilitated all training of new team members. Created and maintained desk guides for continued successful performance.
- Made and received phone calls regarding outstanding issues onsite and follow up according to the client’s needs. Find the source of the issues and dispatch the appropriate personnel to correct the problem.
- Created and prepared performance standards and administer Employee Performance Appraisals.
- Completed and processed new hire information packets for all new employees (All tax forms, I-9’s, etc.)
- Prepared, reviewed, and submitted office staff timesheets for processing.
- Maintained employees leave accrual and usage. (Time and Attendance)
- Used Microsoft office (Word, Excel, PowerPoint and Outlook) to draft, revise and distribute emails, correspondence memos, letters, memos, notifications, reports, commendations, and acknowledgements on behalf of the organization.
- Maintained calendar appointments, scheduled meetings, and conference calls.
- Created and coordinated employee schedules.
- Ordered and maintained inventory of office supplies, sent a received email correspondence daily, received mail and sensitive materials and distributed to appropriate personnel.
- Worked with client to address any problems and/or concerns.
- Maintained and updated purchase order logs, responsible for monthly submittal to corporate office.
- Responsible for preparing a variety of documents in Microsoft Word, Microsoft Excel, and Power Point, using graphs, charts, formulas, shadowing, and macros. Review for errors in punctuality or grammar before submittal.
- Gathered, prepared, and reviewed data and forms to submit bi-weekly reports per contract specification.
- Pulled service call reports from Maximo ticket tracking system.
- Input as well as close out service calls into the service call tracking database (Maximo) and Service Now.
- Input and maintain service call log.
- Followed up with custodial and shop staff, ensuring that all work is completed in a timely manner.
Project Scheduler/Executive Assistant
Cleaners of America
Washington, DC
02.2017 - 05.2019
- Created and prepared performance standards and administer Employee Performance Appraisals alongside Project Manager.
- Completed and processed new hire information packets for all new employees (All tax forms, I-9’s, etc.)
- Prepared, reviewed, and submitted payroll for office staff (50+employees) for processing.
- Maintained employees leave accrual and usage. (Time and Attendance)
- Maintained and managed senior leadership daily scheduling, ensuring a conflict free schedule.
- Handled travel arrangements and itineraries for senior staff.
- Created and coordinated all employee schedules.
- Performed all administrative duties, to include answering multiple phone lines, order and maintain inventory of office supplies, file documents, fax documents as needed, send a receive email correspondence daily, receive mail and sensitive materials and distribute to appropriate personnel.
- Worked with client (GSA Building Management) to address any problems and/or concerns.
- Prepared and submitted purchase orders for services rendered to GSA Building Management office.
- Maintained and updated purchase order logs, responsible for monthly submittal to corporate office.
- Responsible for preparing a variety of documents in Microsoft Word, Microsoft Excel, and Power Point using graphs, charts, formulas, shadowing, and macros. Review for errors in punctuality or grammar before submittal.
- Gathered, prepared, and reviewed data and forms to submit weekly reports per GSA’s specification. (Weekly Deliverables Reports)
- Pulled service call reports from Maximo per the request of GSA Building Management.
- Prepared special event and monthly fixed billing as well as proposals for necessary work at the site to GSA office for approval, including inputting formulas to calculate billing amounts.
- Input as well as close out service calls into the GSA service call tracking database (Maximo) and internal company program FAMS
- Input and maintain service call log.
- Followed up with custodial and engineering staff, ensuring that all work is completed in a timely manner.
Assistant Project Manager/Executive Assistant
Advanced Technology Logistics, Inc
Washington, DC
09.2012 - 02.2017
- Performed Project Manager duties in the absence of the Project Manager by handling all building operational and staffing issues.
- Attended pre-bid walk through for potential contracts that the organization may be interested in bidding on.
- Created and prepared performance standards and administer Employee Performance Appraisals alongside Project Manager.
- Worked with client (GSA Building Management) to address any problems and/or concerns.
- Prepared and submit purchase orders for services rendered to GSA Building Management office.
- Maintained and updated purchase order logs, responsible for monthly submittal to corporate office.
- Responsible for preparing a variety of documents in Microsoft Word, Microsoft Excel, and Power Point, using graphs, charts, formulas, shadowing, and macros. Always reviewing for errors in punctuality or grammar before submittal.
- Proofread, edit, and reformat draft documents received from Project Manager and GSA Management office.
- Responsible for gathering, preparing, and reviewing data and forms to submit weekly reports per GSA's specification. (Weekly Deliverables Reports)
- Pulled service call reports from Maximo per the request of GSA Building Management.
- Used Excel to create, review and submit Special Event and Monthly Fixed Billing to GSA office for approval, including inputting formulas to calculate billing amounts.
- Created and submitted various proposals to GSA Building management and other building tenants at the National Building Museum.
- Received calls and request from building tenants
- Input as well as close out service calls into the GSA service call tracking database (Maximo)
- Input and maintain service call log.
- Followed up with custodial and engineering staff, ensuring that all work is completed in a timely manner.
- Worked alongside Chief Engineer to print, distribute and process monthly Preventive Maintenance Tickets.
- Handled travel arrangements and itineraries for senior staff.
- Planned, set-up and facilitated meetings and other functions. Inclusive of ordering necessary supplies for meeting, setting up lunch/refreshments, making informational packets to distribute to attendees and create PowerPoint presentations.
- Completed and process new hire information packets for all new employees (All tax forms, I-9’s, etc.)
- Prepared, reviewed, and submitted payroll for Office staff (50 +employees) for processing.
- Maintained employees leave accrual and usage. (Time and Attendance)
- Maintained calendar appointments, schedule meetings and conference calls.
- Answered all phone lines and assist callers with their inquiries.
- Ordered and kept inventory of office supplies.
- Filed office documents both numerically and alphabetically.
- Faxed documents as needed.
- Sent and received email correspondence daily.
- Received mail and any sensitive materials and distribute to appropriate personnel.
Executive Assistant
PM Services Company
Washington, DC
06.2009 - 08.2012
- Prepared and submitted purchase orders for services rendered to GSA Building Management office.
- Facilitated monthly meetings to ensure that all Production Control Clerks were knowledgeable of; and practiced the most current PM Services policies and procedures to ensure that organizational and client goals were being met.
- Planned, set-up and facilitated meetings and other functions at the PM Services DC Corporate office. Inclusive of ordering necessary supplies for meeting, setting up lunch/refreshments, making informational packets to distribute to attendees and create PowerPoint presentations.
- Made travel arrangements and created itinerary for Project Managers travel.
- Reconciled purchase card invoices and expense reports monthly.
- Completed and processed new hire information packets for all new employees (All tax forms, I-9’s, etc.)
- Prepared, reviewed, and submitted payroll for Office staff (50+ employees) for processing.
- Maintained employees leave accrual and usage. (Time and Attendance)
- Maintained and managed senior leadership daily scheduling, ensuring a conflict free schedule.
- Answered all phone lines and assist callers with their inquiries.
- Ordered and kept inventory of office supplies.
- Filed office documents both numerically and alphabetically.
- Faxed documents as needed.
- Sent and received email correspondence daily.
- Received mail and any sensitive materials and distributed to appropriate personnel.
- Worked with client (GSA Building Management) to address any problems and/or concerns.
- Maintained and updated purchase order logs, responsible for monthly submittal to corporate office.
- Prepared a variety of documents in Microsoft Word, Microsoft Excel, and Power Point, using graphs, charts, formulas, shadowing, and macros. Always reviewing for errors in punctuality or grammar before submittal.
- Proofread, edited, and reformatted draft documents received from Project Manager and GSA Management office.
- Gathered, prepared, and reviewed data and forms to submit weekly reports per GSA's specification. (Weekly Deliverables Reports)
- Pulled service call reports from Maximo per the request of GSA Building Management.
- Used Excel to create, review and submit Special Event and Monthly Fixed Billing to GSA office for approval, including inputting formulas to calculate billing amounts.
- Created and submitted various proposals to GSA Building management for approval.
- Received calls and request from building tenants
- Inputted and maintain service call log.
- Followed up with custodial and engineering staff, ensuring that all work is completed in a timely manner.
- Worked alongside Chief Engineer to print, distribute and process monthly Preventive Maintenance Tickets.
Executive Assistant
Vador Ventures
Washington, DC
02.2008 - 06.2009
- Prepared, reviewed, and submitted Special Event and Monthly Billing to GSA office for approval
- Received calls and request from building tenants
- Responsible for inputting as well as close out service calls into the MAXIMO database.
- Input and maintain service calls log.
- Followed up with custodial and engineering staff, ensuring that all work is completed in a timely manner.
- Printed monthly Preventive Maintenance tickets and submit to Chief Engineer.
- Prepared memos and other interoffice correspondence in either Microsoft Word or Excel and review for errors in punctuality or grammar before submittal.
- Completed and processed new hire information packets for all new employees (All tax forms, I-9’s, etc.)
- Prepared, reviewed, and submitted payroll of Engineers and Office staff for processing.
- Maintained employees leave accrual and usage. (Time and Attendance)
- Maintained purchase order logs.
- Maintained and managed senior leadership daily scheduling, ensuring a conflict free schedule.
- Answered all phone lines and assist callers with their inquiries.
- Ordered and kept inventory of office supplies.
- Filed office documents both numerically and alphabetically.
- Faxed documents as needed.
- Sent and received email correspondence daily.
- Received mail and any sensitive materials and distribute to appropriate personnel.
Education
Forensic Science Major
Prince Georges Community College
Largo, MD06-2004
Skills
- 65 WPM
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, and Visio)
- Proficient in QuickBooks and Deltek
- Expert in Internet Applications
- Maximo Database (Ticketing System)
- FAMS (Facility Maintenance Software)
- Proficient in remote/virtual meeting environments such as Zoom, Microsoft Teams and WebEx
- Proficient in Adobe applications (Reader, DC Pro and Connect)
- Sharepoint
- Concur Travel
- ServiceNow Facility Maintenance System
Timeline
Executive Assistant/Office Operations
BannerLife
03.2023 - Current
Executive Assistant/Management Analyst
JRAD
12.2021 - 11.2022
Service Desk Supervisor
Action Facilities Management
05.2019 - 12.2021
Project Scheduler/Executive Assistant
Cleaners of America
02.2017 - 05.2019
Assistant Project Manager/Executive Assistant
Advanced Technology Logistics, Inc
09.2012 - 02.2017
Executive Assistant
PM Services Company
06.2009 - 08.2012
Executive Assistant
Vador Ventures
02.2008 - 06.2009
Forensic Science Major
Prince Georges Community College