Nikiah S. Smith
Port Saint Lucie,FL
Summary
Dynamic healthcare professional with extensive experience at Treasure Coast Hospice, excelling in patient assessment and care planning. Proven ability to monitor vital signs and educate families, enhancing patient outcomes. Strong customer service skills complemented by EHR documentation expertise, ensuring seamless care transitions and effective communication within interdisciplinary teams.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Certified Nurse Assistant
Passionate Care LLC
West Palm Beach, FL
01.2025 - Current
- Assisted with patient care, reviewed patient records, and reported significant changes in patient status to Registered Nurse and Supervisor, ensuring timely intervention.
- Oversaw patients' daily needs, including bathing and medication assistance, enhancing comfort and promoting well-being.
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient care areas.
Medical Office Specialist
HCA Treasure Coast Surgical Specialist
Port St Lucie, FL
08.2023 - Current
- Work at the reception desk, answer phones, greet and communicate with patients and providers.
- Collected copays and balanced cash drawer to ensure accurate financial transactions.
- Performed end-of-day reconciliation for payments to ensure financial accuracy.
- Scheduled, canceled, confirmed, and rescheduled patient appointments to optimize daily schedule.
- Checked in patients and documented registration information to streamline patient flow.
- Insurance verification and obtaining authorizations for office visits and procedures
- Filing, processing and retrieving medical records
- Scheduling diagnostic tests and obtaining authorizations for test
Administrative Assistant & CNA
Treasure Coast Hospice
Stuart, FL
01.2020 - 08.2023
- Coordinated care plan development and managed care transitions among healthcare providers to enhance patient outcomes
- Performed comprehensive initial and ongoing assessments of patients and families, and developed initial treatment plans, modifying with interdisciplinary team focus.
- Maintained accurate medical records for each patient, ensuring thorough documentation of their daily needs.
- Verified benefits to ensure coverage was active for hospice needs
Lead Hospice Palliative CNA
Treasure Coast Hospice
Stuart, FL
10.2019 - 01.2020
- Led CNA team and trained new hires while supporting marketing team with clear role expectations for improved team integration.
- Recorded and reported significant changes in client status, including vitals and pain levels, to Registered Nurse and Supervisor for timely interventions.
- Trained across multiple departments to increase operational flexibility and support team needs.
Skills
- Patient assessment
- Vital signs monitoring
- Patient care planning
- Care plan development
- Medication administration
- EHR documentation
- Patient communication
Certification
Certified Nursing Assistant (CNA), 2007
Timeline
Certified Nurse Assistant
Passionate Care LLC
01.2025 - Current
Medical Office Specialist
HCA Treasure Coast Surgical Specialist
08.2023 - Current
Administrative Assistant & CNA
Treasure Coast Hospice
01.2020 - 08.2023
Lead Hospice Palliative CNA
Treasure Coast Hospice
10.2019 - 01.2020