Nikidah Clinton

• Review commercial, residential and lessor’s risk inspection reports to ensure accuracy and compliance with insurance requirements
• Identify non-compliance issues, communicate discrepancies and recommendations to retailers via email, and set follow-up tasks for underwriters to ensure timely resolution
• Process 120+ inspection reports weekly, maintaining thorough documentation and tracking follow-up items
• Compare inspection findings to identify discrepancies and ensure records are complete and accurate
• Compare inspection report with application (acord) and policy information to verify accuracy and identify discrepancies and/or recommendations
• Upload inspection reports to the appropriate market portal as required, ensuring accurate and timely submission
• Communicate with underwriters regarding inspection findings, discrepancies and required advisements to facilitate timely resolution

• Processed and reviewed loss run reports to ensure accuracy and completeness
• Researched policy and claims information across multiple systems
• Entered and updated information accurately while managing high volume requests
• Communicated with internal teams to resolve discrepancies and obtain missing information
• Upload loss run reports to the appropriate market portal as required, ensuring accurate and timely submission

(Covid Layoff)

• Collected, entered and verified patient demographic and insurance information in the electronic health records (EHR) system
• Coordinated communication between patients and providers by documenting requests and accurately routing messages and inquires
• Reviewed and routed patient triage requests through the EHR system to the appropriate providers for follow-up
• Maintained accurate and confidential patient information while managing multiple requests and priorities in a fast-paced environment
• Collaborated effectively with patients, providers, and coworkers to ensure timely and accurate completion of administrative tasks

• Verified and entered patient and insurance information into electronic health records (EHR) system to ensure accurate data for patient care
• Communicated with patients and providers to document requests and ensure information was directed to the appropriate department
• Entered and routed patient triage request through the EHR system or provider review
• Processed patient payments and outstanding balances accurately
• Maintained, organized patient records while handling multiple tasks and requests
• Worked closely with patients, providers and team members to ensure information was communicated accurately and tasks were completed efficicently