Microsoft Suite Programs
NIKIELLA ESCALERA
Bilingual Membership Services Representative
Brooklyn,NY
Summary
Results-driven professional with 10+ years' of experience in partnership development, B2B sales, D2D sales, account management, talent management, business development, and channel building. Skilled in diversifying networks, recruiting, effective communication, customer service, time management, organization, problem-solving, and decision-making. Ambitious, tenacious, and high-achieving individual seeking to drive company growth. Experienced Recruiter with a demonstrated history of working in diverse industries.
Overview
15
15
years of professional experience
Work History
Bilingual Membership Services Representative
Nielsen
06.2023 - Current
- Drive to selected homes using a company-provided vehicle, with frequent travel (up to 50%)
- Conduct in-person interviews and recruit statistically selected households
- Collect and enter household demographics and technical data
- Collaborate with various departments to ensure compliance with procedures
- Meet performance goals, quality standards, and customer satisfaction targets
- Utilize CRM tools proficiently for efficient case management, tracking progress, and documenting resolutions
Senior Business Account Executive
Comcast Business
11.2022 - 01.2023
- Created and delivered face-to-face sales presentations that demonstrated knowledge of the latest Comcast
- Business products and services
- Promoted the sale of bundled products to ensure the optimal solution for the customer
- Sold Comcast Business products with goal of exceeding departmental financial and unit targets
East Region Recruiter
CEVA Logistics Inc
11.2021 - 11.2022
- Work with recruiting team, human resources representative and over 200 HRBP's to accomplish hiring objectives
- Liaison between multiple business divisions to improve communications
- Develop lists of qualified candidates for corporate hiring managers in advance of need
- Review 200+ resumes and employment applications and interview 50+ applicants daily to evaluate work history and other qualifications
- Establish and maintain contacts with schools, employment agencies and other public organizations to find and attract applicants
- Collaborate with cross-functional departments to create, manage and maintain Regional Recruiter Dashboard and
- Regional Applicant reporting
Paralegal
Jaffe Family Law, LLC
04.2021 - 11.2021
- Managed communication between counsel, clients, and court
- Gathered, organized, and maintained case files
- Created legal paperwork such as pleadings, child support worksheet, child support addendum, motions for contempt, settlement contracts, final orders, answer and counterclaims, legitimation, domestication of court orders, etc
- Scheduled meetings, hearings
- Mediations, settlement conferences and trials
- Collected, drafted, and maintained resources to provide comprehensive materials accessible to all firm lawyers
- Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation
Account Manager
DB Grant Associates Inc
07.2020 - 04.2021
- Developed and maintained relationships with employers to generate job opportunities for job seekers
- Marketed job opportunities to job seekers through one-on-one meetings and virtual recruitment events
- Conducted pre-employment orientation before placement, collected validation of employment sheets
- Provided customers with labor market information that will help them to make better decisions about their select careers
Bilingual Community Associate
Lyft Inc
04.2019 - 05.2020
- Guided drivers through Lyft's on-boarding process in person, events, through phone and email
- Supported applicants and drivers with knowledge of both New York and Lyft's platform
- Worked with current drivers to solve any issues regarding pay, passenger complaints or reporting accidents
- Collected Driver's License to run DMV check and background check
- Collected TLC License, FH1 Insurance, Certificate of Liability, Policy List, Driver's List and Declaration Page if applicable
Talent Acquisition Specialist
Model Mayhem Inc
09.2013 - 09.2019
- Liaised with area modeling agencies, advertising agencies, recorded status of contractual positions within corporations
- Developed pools of qualified candidates in advance of need, screened and referred qualified applicants to hiring manager
- Provided initial screening for manager to obtain work history, skills, training, measurements, and salary requirements
HR Assistant
Bank Street College of Education
04.2018 - 04.2019
- Provided secretarial support for 8 superiors by entering, formatting, printing information, organizing workload/schedules, answering switchboard phone, maintaining office equipment and supplies
- Conducted background checks, employee verifications, pay stub requests, vendor check requests
- Created purchase orders, job posts, phone screen interviews
- Collected I-9 documents and conducted weekly audits for expired documents
Office Manager
Curtis, Mallet-Prevost, Colt & Mosle LLP
11.2015 - 04.2018
- Developed organizational procedures and systems for office personnel, including filing, billing, accounts payable, payroll, etc
- Improved employee and client retention rates through active communication and problem-solving efforts
- Managed 85 employee schedules and troubleshoot scheduling conflicts
- Established team atmosphere through leadership and employee development
Administrative Assistant/Sales Representative
Tony Lugo's
06.2014 - 06.2015
- Sorted out post, answered phones/emails, typed/filed documents/samples, took orders and made reservations
- Ran errands for owners, scheduled doctors' appointments, made flight/hotel arrangements; overall organized their schedules
- Conducted inventory on 12 hair types, blending tools and sewing machine tools; ordered supplies necessary, sought new office technology and revamped webpage 1-4x monthly
Administrative Assistant
Neighborhood Family Dentistry
03.2012 - 06.2014
- Answered switchboard phone, directed phone calls, sent emails/faxes, made copies, ordered supplies and sent out postal mail
- Registered 5-20 new patients weekly, created patient charts and scheduled/rescheduled/confirmed/cancelled appointments using Easy Dental
- Checked eligibility, requested approvals by phone; also utilized PACES and DORAL websites and Dentrix software
Account Manager
Red Zone International
02.2010 - 04.2013
- Sold telecommunication products B2B seeing 30-50 businesses daily
- Listened to customer needs and presented appropriate services for sale
- Maintained and developed relationships with new and existing customers in person, via telephone calls and emails
- Recorded sales and order information, sent copies to sales office, also entered figures into computer system
Education
GED - undefined
Bronx Regional High School
Bronx, NY07.2011
Skills
- Professional Networking
- Human Resources Management Systems
- Procedure Compliance
- Full-cycle Recruitment Management
- Payroll Functions
- Computer, Software, Research Savvy
- Diversity and Inclusion
- Service Oriented
- Analytical and Critical Thinking
- In-person Recruitment
- Audience Audio Measurement
- Complex Problem Solving
- Operations Management
- Logical and Methodical
- Remote Conferencing and Communication
- Team-building
Certification
- Nielsen AI Technology Certification - 01/2025
- Nielsen Data Privacy Certification - 01/2025
- Nielsen Code of Conduct Annual Training & Certification - 01/2025
- Nielsen's Acting Responsibly with Generative AI Diploma - 01/2025
- Nielsen Worldwide Data Privacy - 01/2025
- Class D Driver's License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefits401k matchStock Options / Equity / Profit SharingWork from home optionPaid time offPaid sick leaveTeam Building / Company RetreatsFlexible work hoursQuote
“Talent! There’s no such thing as talent. What they call talent is nothing but the capacity for doing continuous hard work in the right way.”
— Winslow Homer, American painter and illustrator
Software
Google Suite Programs
Adobe
PowerPoint
Salesforce
Windows
ChromeOS
IOS
MacOS
Andriod
Installing and configuring hardware components
Troubleshooting connectivity issues for peripherals
Using tools like multimeters, diagnostic software, or bootable tools
Rack mounting and cabling in data centers
JIRA
GroupME
Microsoft Access
Excel
Google Sheets
Social Media Management - Facebook, Twitter, Instagram, LinkedIn or YouTube
WordPress
AWS
Norton, McAfee and Windows firewall
SSO
Slack
Microsoft Teams
Google Meet
Dayforce
Workable
Greenhouse
Taleo
Workday
SAP SuccessFactors
Ceridian Dayforce
QuickBooks
AdvancedMD
Outlook
Google Calendar
Google Forms
Sage
NetSuite
CAD
LexisNexis
HireRight
Checkr
First Advantage
Paycom
ADP
Paychex
PeopleKeep
PeopleSoft
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Interests
Recruiting
Sales
Relationship Building
Networking
Social Media Management
Poetry
Songwriting
Singing
Rapping
Performing
Acting
Business Devlopement
Immersion Programs
Elderly Care
Human Resources Management
Office Management
Team Building
Prayer
Spiritual Enlightenment
Diversity and Inclusion
Philosophy
Art
Psychology
Sociology
Economics
Literature
Creative Writing
Timeline
Bilingual Membership Services Representative
Nielsen
06.2023 - Current
Senior Business Account Executive
Comcast Business
11.2022 - 01.2023
East Region Recruiter
CEVA Logistics Inc
11.2021 - 11.2022
Paralegal
Jaffe Family Law, LLC
04.2021 - 11.2021
Account Manager
DB Grant Associates Inc
07.2020 - 04.2021
Bilingual Community Associate
Lyft Inc
04.2019 - 05.2020
HR Assistant
Bank Street College of Education
04.2018 - 04.2019
Office Manager
Curtis, Mallet-Prevost, Colt & Mosle LLP
11.2015 - 04.2018
Administrative Assistant/Sales Representative
Tony Lugo's
06.2014 - 06.2015
Talent Acquisition Specialist
Model Mayhem Inc
09.2013 - 09.2019
Administrative Assistant
Neighborhood Family Dentistry
03.2012 - 06.2014
Account Manager
Red Zone International
02.2010 - 04.2013
GED - undefined
Bronx Regional High School
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