Megan Wiesman
Cleves,OH
Summary
Hardworking and focused administrative professional offering excellent communication, planning and prioritization skills demonstrated through two years of performance. Skilled at drafting reports and business correspondence, while managing other tasks as well. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
7
7
years of professional experience
Work History
Patient Services Representative
UC Health
Cincinnati, OH
03.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
Waitress
Skyline Chili
Cleves, OH
01.2018 - 02.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Administrative and Communications Assistant
Mercy Health Hospital
Springfield, OH
05.2022 - 08.2022
- Prepared for and responded to unforeseen events and challenges.
- Formulated and communicated new ideas and suggestions that improved overall operation.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Pro Shop Attendant
Western Hills Country Club
Cincinnati, OH
05.2019 - 11.2021
- Educated members and customers on new products, services and discounts to promote additional sales.
- Maintained full knowledge of golf tournaments and events to answer member questions pertaining to events.
Volunteer
Cincinnati Children's Hospital
Cincinnati, OH
01.2020 - 03.2020
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Education
Bachelor of Arts - Health Communication
University of Cincinnati
Cincinnati12.2022
High School Diploma -
Seton High School
Cincinnati05.2018
Skills
- Communications Strategies
- Public Outreach
- Professional Networking
- Creative Strategies
- Customer Satisfaction
- Technical Knowledge
- Activity Organization
Timeline
Patient Services Representative
UC Health
03.2023 - Current
Administrative and Communications Assistant
Mercy Health Hospital
05.2022 - 08.2022
Volunteer
Cincinnati Children's Hospital
01.2020 - 03.2020
Pro Shop Attendant
Western Hills Country Club
05.2019 - 11.2021
Waitress
Skyline Chili
01.2018 - 02.2023
Bachelor of Arts - Health Communication
University of Cincinnati
High School Diploma -
Seton High School