Marie Ponferrada
Customer Service
Somerset,WI
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
24
24
years of professional experience
Work History
Patient Services Representative
Retina Consultants of Minnesota
Maplewood, MN
06.2023 - Current
- Greeted patients upon arrival and ensured they had the necessary paperwork completed.
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Reviewed patient records for accuracy and completeness of data entry.
- Scheduled follow-up visits as needed based on physician instructions.
- Performed administrative duties such as filing documents into electronic health record system.
- Assisted other departments with various tasks as requested by supervisor.
- Participated in team meetings to discuss new initiatives or process improvements.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Solutions Center Senior Quoting Associate
US Foods Culinary Equipment and Supplies
Plymouth, MN
02.2004 - 03.2023
- Responsible for providing exemplary service US Foods’ largest customer segment – healthcare, higher ed, entertainment GPO purchasing foodservice equipment and supplies
- Created trusting relationships with external customers, US Foods’ sales team, vendors and inside team members
- Serviced approximately $6MM annualized with key customers and transactional customers
- Sales/Quoting: Accurately quoted an average 50 Quotes weekly that involved proprietary / complex price lists in a highly competitive market
- Completed large RFPs for new installations/sites along with replenishment orders
- Competitive nature required a fast turnaround on quotes within 24 – 48 hours depending on size
- Utilized extensive technical product knowledge to recommend and source correct product
- Ordering: Processed purchase orders from converted quotes
- Average number of orders processed weekly was 30 - 40
- Achieved exceptional order accuracy
- Approximately 35% of all items ordered were drop shipped requiring more complex processes
- Worked with vendors/transportation team to provide freight estimates and ensure the shipment would meet customer deadlines
- Accomplishments: Took on key contact relationships with Yale University, Foxwoods, and Metz Culinary. Served as their inside contact on quoting/orders
- Cultivated loyalty through accountability, over communication, and tenacity to resolve any problems quickly and accurately, communicating possible hold ups in delivery, and a high touch communication style
- Doubled Metz year-over-year and reached $2MM in annual purchases
- Adapted quickly to numerous changes including: Numerous corporate restructuring efforts with additional responsibilities added
- Learning new systems and upgrades to systems including Salesforce.com and Auto Quotes
- Promoted, including movement to Healthcare team and promotion to Senior Rep, due to my outstanding results and abilities to take on new challenges
- One of 10 employees chosen to attend and represent equipment at two national sales conferences for the sales team.
Customer Service Representative
Dynamex Road Runner
St. Paul, MN
01.2000 - 09.2002
- Responsible for customer requests for services and products in a freight logistics setting
- Handled requests accurately and quickly to internal and external customers
- Fully handled over 50 customer calls daily
- Hit and exceeded goals on answer time.
Education
High School Diploma -
Harding Senior High School
Saint Paul, MN06.1989
Cosmetology License -
Saint Paul College
Skills
- AS400 (DOS)
- Customer accountability / communications
- Auto Quotes (proprietary web-based quoting system)
- Microsoft Office (Word, Excel, Outlook, Power Point)
- Independent decision king
- Salesforcecom
- Process and detail oriented
- Prioritization of tasks to achieve deadlines
- Office Administration
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There will always be people in your life who treat you wrong. Be sure to thank them for making you strong.
Zig Ziglar
Timeline
Patient Services Representative
Retina Consultants of Minnesota
06.2023 - Current
Solutions Center Senior Quoting Associate
US Foods Culinary Equipment and Supplies
02.2004 - 03.2023
Customer Service Representative
Dynamex Road Runner
01.2000 - 09.2002
High School Diploma -
Harding Senior High School
Cosmetology License -
Saint Paul College
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