Dedicated Patient Services Representative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 9 years of relevant work experience to the team.
Hi, I’m
Sabrena Esterly
Zionsville,PA
Summary
Overview
11
years of professional experience
Work History
Lehigh Valley Health Network
Patient Services Representative
03.2022 - Current
Job overview
- Worked within multi-specialty health center assisting patients with check in and check out as well as scheduling future appointments and tests for multiple different specialties, including Family Medicine, OBGYN, general and Pediatric specialties, Pulmonology, and Rheumatology
- Confirmed, collected, and entered proper patient identification, insurances, copays, and consents at check in
- Proficient use of Epic system for last past 8 years
- Assisted patients with MyChart application, setup, and completion of required questioners for their appointment
- Used online applications such as Pear portal, Availity, and OneSource to confirm patients’ insurance as well as enter any needed insurance referrals
- Sorted faxes and mail and scanned appropriate documents into patient charts via Epic or Solarity Scan
- Assisted patients on phone with matters such as scheduling, getting messages to providers or connecting them to clinical team member.
Hand And Stone
Licenced Massage Therapist, Hand & Stone Massage and Facial spa
07.2019 - Current
Job overview
- Performed consecutive 50, 80 and 100 minute quality massage therapy sessions
- Promoted health and wellness benefits to clients receiving massage regularly by listening to clients during massages and adjust technique to meet their needs
- Helped maintain professionalism and cleanliness of therapy rooms and common areas
- Guided clients through service offerings and helped them choose which types of message would best suite for their needs
- Performed additional services such as hot stone massage, Himalayan salt stone massage, deep tissue massage, CBD massage, aromatherapy as well as hand and foot salt scrubs
- Documented SOAP notes within Zenoti application.
Lehigh Valley Health Network
Administrative Partner
08.2014 - 03.2022
Job overview
- Answered and addressed or directed phone calls to proper persons
- Worked proficiently with multiple interruptions and obtained and ability to adapt to changing priorities
- Knowledge of Epic to facilitate patient movement and other tasks to assist with patient care delivery
- Knowledge of problem-solving process in identification and resolution of issues
- Knowledge of medical terminology
- Proficiency in healthcare systems and Microsoft Office applications
- Facilitated communications among caregivers, patients, and visitors
- Coordinated daily patient flow activities
- Managed patient charts to meet Medical Records requirements
- Organized and scheduled staff meetings and offsite corporate events such as Nurse's Week and Holiday Parties
Inline Spine Chiropractic And Massage
Licenced Massage Therapist
05.2019 - 07.2019
Job overview
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Promoted health and wellness benefits to clients receiving massage regularly
- Spoke with both clients and chiropractor regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Helped maintain professionalism and cleanliness of therapy room and common areas
- Designed sessions around clients’ specific complaints or problem areas
Ace Hardware
Cashier/Customer Service Cashier
01.2012 - 10.2017
Job overview
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Performed cash, card and check transactions to complete customer purchases.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
Pennsburg Manor
Dietary Aide
11.2012 - 08.2014
Job overview
- Assisted Cook in preparation and service of meals
- Placed prepared food on plates/trays in accordance with tray tickets in line with established policies and procedures to ensure that quality food service was always provided
- Prepared and delivered food and trays, washed dishes, and cleaned and sanitized kitchen according to health standards.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
Education
Academy of Massage Therapy & Body WorksPottstown, PA
Licensed Massage Therapist (LMT) from Massage Therapy
11.2018
University Overview
- Relevant Coursework: CPR Certified & Act 31 Certificate of Completion
Montgomery County Community CollegeBlue Bell, PA
Associate degree from Liberal studies, montgomery, community
12.2017
University Overview
- Dean's List 2013- 2017
- Magna Cum Laude graduate
- Relevant Coursework: Medical Terminology
Skills
- Epic Software Proficiency
- Appointment Scheduling
- Medical Insurance
- Patient Registration
- Demographics Information
- Insurance Information Collection
- Chart Pulling
- Document Filing
- Payment Collection
- Customer Service
- MS Office
- CPR certified
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It’s not what happens to you, but how you reach to it that matters.
Timeline
Patient Services Representative
Lehigh Valley Health Network
03.2022 - Current
Licenced Massage Therapist, Hand & Stone Massage and Facial spa
Hand And Stone
07.2019 - Current
Licenced Massage Therapist
Inline Spine Chiropractic And Massage
05.2019 - 07.2019
Administrative Partner
Lehigh Valley Health Network
08.2014 - 03.2022
Dietary Aide
Pennsburg Manor
11.2012 - 08.2014
Cashier/Customer Service Cashier
Ace Hardware
01.2012 - 10.2017
Academy of Massage Therapy & Body Works
Licensed Massage Therapist (LMT) from Massage Therapy
Montgomery County Community College
Associate degree from Liberal studies, montgomery, community
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