Leah Dlugopolski
Macomb,MI
Summary
A dedicated patient representative with enthusiasm for helping patients and achieving patient satisfaction. Superior relationship building skills, an adaptable approach, attention to detail, and hardworking nature. Proficient in EPIC software. Looking to bring positivity into working or learning environments with a friendly and outgoing charisma
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Services Representative
BEAUMONT URGENT CARE BY WELLSTREET
10.2021 - Current
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- This position requires patience, empathy, and the ability to be detail oriented.
SUPERVISOR
TIM HORTONS
07.2018 - 07.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Nursing
MACOMB COMMUNITY COLLEGE
10.2025
No Degree - Exercise Science
GRAND VALLEY STATE UNIVERSITY
Skills
- Patience
- Customer Service
- Teamwork
- Written and Verbal Communications
- Conflict Resolution
- Medical Terminology
- Insurance Verification
- HIPAA Compliance
- Patient Interviewing Skills
Certification
BLS- American Heart Association
Community Service
Life Remodeled- Worked with a team to clean up blight in Detroit neighborhoods.
National Youth Gathering- Worked with my youth group to bring a local school in Houston, TX back to life. Also went to Detroit to clear property of trash and overgrown vegetation then paint curbs in local neighborhoods.
Timeline
Patient Services Representative
BEAUMONT URGENT CARE BY WELLSTREET
10.2021 - Current
SUPERVISOR
TIM HORTONS
07.2018 - 07.2019
Nursing
MACOMB COMMUNITY COLLEGE
No Degree - Exercise Science
GRAND VALLEY STATE UNIVERSITY
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