Meaghan Aguiar
Peabody,MA
Summary
Motivated Patient Service Representative with background supporting patients medical needs by verifying insurance, scheduling appointments, and medical record organization. Adept at working effectively and quickly mastering new skills. Pursuing employment options where good customer service and positive attitude will make a difference.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Services Representative
North Shore Physicians Group
Salem , MA
2022.06 - 2023.04
- Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage.
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Assistant Restaurant Manager
Burger King
Beverly , MA
2020.11 - 2022.07
- Provided leadership and direction to restaurant employees.
- Ensured compliance with health and safety regulations.
- Monitored customer service standards and took corrective action when needed.
- Assisted in recruiting, training, and scheduling staff members.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
Customer Service Representative
Walmart
Salem , MA
2019.07 - 2020.12
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Peabody Veterans Memorial High School
Peabody, MA2020-05
Skills
- Critical Thinking
- Patience
- Problem Solving
- Time Management
- Willingness to Learn
- Data Entry
- HIPAA Compliance
- Medical Terminology Knowledge
- Phone and Email Etiquette
- Typing 60 WPM
Certification
- ServSafe Certification 2022
- AHA BLS Provider Certification 2022
Accomplishments
- Customer Service Representative of the Month 2020
- Patient Service Representative of the Month 2022
Timeline
Patient Services Representative
North Shore Physicians Group
2022.06 - 2023.04
Assistant Restaurant Manager
Burger King
2020.11 - 2022.07
Customer Service Representative
Walmart
2019.07 - 2020.12
High School Diploma -
Peabody Veterans Memorial High School
- ServSafe Certification 2022
- AHA BLS Provider Certification 2022
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