Nikisha Phillips
Elgin,SC
Summary
Organized and efficient Data Entry Clerk with 20 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
23
23
years of professional experience
Work History
Data Entry Specialist
Rapid Recovery Financial
05.2017 - 12.2022
- Secured and protected data from unauthorized access by complying with security protocols.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Sent completed entries for evaluation and final approval.
- Corrected data entry errors to prevent duplication or data degradation.
- Produced monthly reports with advanced Excel spreadsheet functions.
Customer Care Supervisor
Teleperformance USA
02.2000 - 03.2016
- Worked with providers to define quality metrics and outcome reporting process.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Developed new employees and on-going performance assessment of current employees.
- Managed department call volume of Number calls per day and coordinated department schedules to maximize coverage during peak hours.
Education
Associate Of General Studies - Liberal Arts And General Studies
Miami Central Senior High School
Miami, FL06.1993
Skills
- Typing Manuscripts
- Efficient Data Entry
- Excel Expertise
- Standard Operating Procedures Proficient
- Data Processing
- Data Reporting
Accomplishments
- Trained 134 new data entry specialists.
- Verified and entered check details at rate of 40 entries per hour.
Timeline
Data Entry Specialist
Rapid Recovery Financial
05.2017 - 12.2022
Customer Care Supervisor
Teleperformance USA
02.2000 - 03.2016
Associate Of General Studies - Liberal Arts And General Studies
Miami Central Senior High School