Nikisia Martin
Summary
Experienced healthcare administrator dedicated to staff development and quality improvement. Skilled in training coordination and regulatory compliance, contributing to enhanced patient satisfaction and optimized operational performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Healthcare Administrator
Sleep Dynamics
Neptune City
02.2020 - 01.2026
- Managed patient records and ensured compliance with healthcare regulations.
- Collaborated with healthcare providers to enhance patient services and optimize workflows.
- Developed and implemented strategies to elevate quality of medical services in the organization.
- Collaborated with other departments to ensure that all operations were running smoothly and efficiently.
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
- Monitored changes in state laws to ensure ongoing regulatory compliance within the organization.
Staff Development Coordinator
Erickson Retirement Community
Tinton Falls
01.2002 - 11.2018
- Designed and implemented training programs for diverse employee groups.
- Identified training needs through staff surveys and interviews.
- Coordinated onboarding processes to integrate new employees effectively.
- Organized and coordinated training sessions for new employees.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Collaborated with leadership to align training with organizational goals.
- Streamlined processes and optimized performance using various software and tools.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Neptune High School
Neptune NJ06-2000
Some College (No Degree) - Business Administration
Brookdale Community College
Lincroft, NJSkills
- Healthcare compliance
- Quality improvement
- Process optimization
- Record management
- Training coordination
- Customer relationship management
Certification
- National Restaurant Assoc. Serv Safe Proctor
- CPR Certified
- Notary Public
Timeline
Healthcare Administrator
Sleep Dynamics
02.2020 - 01.2026
Staff Development Coordinator
Erickson Retirement Community
01.2002 - 11.2018
High School Diploma -
Neptune High School
Some College (No Degree) - Business Administration
Brookdale Community College