Nikita Conliffe
Queens,NY
Summary
Experienced professional at Century 21 with a strong focus on cash management and team leadership. Successfully improved customer satisfaction and operational efficiency by implementing effective training programs and loss prevention strategies. Acknowledged for driving team performance and creating a collaborative environment to achieve organizational goals.
Overview
20
20
years of professional experience
Work History
Cash Lead/ Register Complex Supervisor
Century 21
, NY
09.2023 - Current
- Provided leadership and support to enhance shopping and team member experiences beyond expectations.
- Assisted in preparing daily deposits, ensuring proper cash control at POS registers.
- Oversaw productivity, breaks, and daily scheduling of all cashiers for operational efficiency.
- Fostered a culture of employee engagement aligned with company values in every interaction.
- Motivated team members through clear vision and direction to drive performance.
- Supervised checkout processes to guarantee positive guest experiences and accurate transactions.
- Collaborated with Guest Experience Manager and HR to ensure effective team training.
- Coached team members on transaction handling and loss prevention awareness strategies.
Cashier/Sales Associate
Century 21
, NY
03.2023 - 09.2023
- Demonstrated 'Amaze' values to surpass customer expectations.
- Delivered exceptional transactions at checkout and during selling floor interactions.
- Enhanced transaction handling and compliance with Century 21 policies and procedures.
- Maintained clean, organized, and efficient work environment.
- Collaborated with store executives in Operations, Merchandising/Visual, and Loss Prevention to ensure directive execution.
- Ensured adherence to guest-to-cashier ratio standards for optimal customer service.
- Monitored shortage levels to maintain high awareness of potential losses.
Head Chocolatier/Lab Supervisor
St.Vincent Chocolate Company
05.2016 - 11.2018
- Managed inventory levels and reordered supplies to prevent shortages.
- Developed chocolate formulas to enhance product offerings.
- Compiled monthly reports on sales and production metrics.
- Assisted in marketing initiatives and promotional events.
- Motivated team daily to achieve operational goals.
- Ensured cleanliness and sanitation of factory and laboratory environments.
Digital Artist
Self Employed/ Freelancer
07.2010 - 01.2018
- Created digital avatar display pictures for IMVU and Second Life users.
- Ensured client expectations were met through effective communication.
- Delivered final products within specified deadlines.
Assistant Event Coordinator
Blue pumpkin Productions Barbados
07.2008 - 01.2009
- Coordinated florists, photographers, videographers, musicians, officiants, and ceremony participants for rehearsals and events.
- Streamlined event efficiencies by managing customer itineraries accurately.
- Assisted in selection and ordering of décor and event materials.
Customer Service Representative Agent
Caribbean Star/Sun Airlines
07.2005 - 11.2005
- Streamlined flight booking process to enhance client satisfaction.
- Resolved flight-related issues promptly to minimize disruptions.
- Generated daily sales reports to track performance and inform strategy.
Education
Psychology, Programming And Business -
St.Vincent And The Grenadines Community College
06.2005
High School Diploma -
St.Joseph's Convent Marriaqua
06.2004
Skills
- Cash handling
- Team scheduling
- Transaction accuracy
- Employee training
- Team leadership
- Customer service
- Loss prevention
- Time management
- Problem solving
- Digital editing
Timeline
Cash Lead/ Register Complex Supervisor
Century 21
09.2023 - Current
Cashier/Sales Associate
Century 21
03.2023 - 09.2023
Head Chocolatier/Lab Supervisor
St.Vincent Chocolate Company
05.2016 - 11.2018
Digital Artist
Self Employed/ Freelancer
07.2010 - 01.2018
Assistant Event Coordinator
Blue pumpkin Productions Barbados
07.2008 - 01.2009
Customer Service Representative Agent
Caribbean Star/Sun Airlines
07.2005 - 11.2005
Psychology, Programming And Business -
St.Vincent And The Grenadines Community College
High School Diploma -
St.Joseph's Convent Marriaqua
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