Summary
Overview
Work History
Education
Skills
Timeline
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Nikita Glover

Mobile,AL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Emergency Roadside Dispatcher/Customer Service Representative

VXI Global
10.2021 - 11.2023
  • Facilitated prompt roadside assistance for stranded motorists by maintaining accurate location information and dispatching appropriate resources.
  • Managed high call volumes, ensuring timely support to distressed callers during peak hours and emergency situations.
  • Contributed to team success by consistently meeting or exceeding performance metrics related to call handling time, customer satisfaction, and resource allocation.
  • Handled escalated calls with empathy and professionalism, resolving complex issues while maintaining a positive rapport with customers.

Customer Service Cashier

Pilot Catastrophe Services
06.2017 - 10.2021
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Murphy High School
Mobile, AL
05.2004

Skills

  • Problem Solving
  • Active Listening
  • Adaptability and Flexibility
  • Time Management

Timeline

Emergency Roadside Dispatcher/Customer Service Representative

VXI Global
10.2021 - 11.2023

Customer Service Cashier

Pilot Catastrophe Services
06.2017 - 10.2021

Murphy High School

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Nikita Glover