Nikita L. Smith
Brooklyn
Summary
Healthcare professional with extensive experience in patient account management at Lincoln Hospital, specializing in billing inquiry resolution and collections. Demonstrated ability to enhance patient satisfaction through exceptional customer service and effective collaboration with collection agencies. Proficient in generating comprehensive reports to ensure efficient account processing.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Accounts
Lincoln Hospital
New York
07.2022 - Current
- Company Overview: Level III, Patient Accounts
- Manage and maintain all patient collection accounts
- Collaborate with collection agencies for accurate account processing and returns
- Oversee credit card payments and maintain records for patient transactions
- Serve as a patient liaison for financial concerns, payment plans, and account disputes
- Process bad debt cases and accounts for deceased patients efficiently
- Generate and submit monthly collection reports to the Revenue Cycle Management Director
- Assist in monitoring missed payment plan reports (daily, weekly, monthly)
- Follow up on rejected claims and address patient billing inquiries
- Level III, Patient Accounts
Podiatry Aide
DC 37 Health Center
New York
01.2009 - 07.2022
- Company Overview: Podiatry Aide
- Provided dedicated podiatry support, assisting with patient assessments and treatments
- Assisted physicians with minor surgical procedures in the podiatry clinic
- Conducted pre-operative evaluations and admission histories for surgical patients
- Managed podiatry equipment, supplies, and patient scheduling
- Handled multiple administrative tasks while providing direct patient care
- Delivered outstanding patient service and education regarding foot care and treatments
- Podiatry Aide
Dental Clerk II
DC 37 Health Center
New York
01.2005 - 01.2009
- Company Overview: Dental Clerk II
- Managed daily dental office operations, ensuring smooth workflow
- Checked in patients, verified insurance details, and updated records
- Scheduled appointments efficiently to optimize doctors’ and staff’s time
- Monitored and maintained dental office supplies and equipment
- Assisted with filling last-minute appointment cancellations and no-shows
- Dental Clerk II
Administrative Assistant
D & M Financial Corporation
Melville
05.2004 - 01.2005
- Maintained office supply inventory and coordinated order processing
- Managed title orders and insurance appraisals for mortgage companies
- Provided administrative support, including answering inquiries and directing calls
Education
High School - General Studies
Paul Robeson High School
Brooklyn, NY06.2002
Skills
- Patient Account Management and Billing
- Insurance verification and claims processing
- Microsoft Office Suite (Excel, Outlook, PowerPoint, Access)
- Appointment Scheduling and Administrative Support
- Collections and Payment Processing
- Healthcare Compliance and Documentation
- Billing inquiry resolution
- Customer service
Certification
- Civil Service Title Clerical Associate Level 3 Under The NYC Bridge Exam No. 3971
- Civil Service Title HCI Under The NYC Bridge Exam No. 4049
Timeline
Patient Accounts
Lincoln Hospital
07.2022 - Current
Podiatry Aide
DC 37 Health Center
01.2009 - 07.2022
Dental Clerk II
DC 37 Health Center
01.2005 - 01.2009
Administrative Assistant
D & M Financial Corporation
05.2004 - 01.2005
High School - General Studies
Paul Robeson High School