Angela Coats
Tampa
Summary
Healthcare professional prepared to excel in administrative roles, leveraging rich background in managing healthcare facilities. Proven ability to enhance operational workflows and maintain regulatory compliance. Focused on collaborative team efforts and delivering impactful results, known for flexibility and reliability.
Healthcare management professional with track record of optimizing operational efficiency and improving patient care services. Skilled in team leadership, strategic planning, and regulatory compliance. Known for strong collaboration, adaptability, and results-driven approach. Proficient in financial oversight, staff development, and implementing innovative healthcare solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Accounts
Wellstar MCG Health
04.2009 - Current
- PA: responsibilities: screening patients for financial assistance, verifying payer coverage, payment plans, and meeting the patient financial needs. Scanning / indexing Epic
- Bed Mgt: verifying insurance coverage, registration, ensuring timely/proper patient placement. Multi phones, communication between house-supervisors, physicians and nurses. Death forms notification packet knowledge. Patient placement based on medical need & level of care. Scanning / indexing Epic
- Unit Clerk: chart creation, patient placement, ordering supplies, communication w/ nurses and physicians. Scanning / indexing Epic
Merchandiser
American Greetings
08.2021 - Current
- Maintains product display in greeting card department. Fast paced retail environment while maintaining effective time management skills and building relationships with retail store associates and coworkers.
Reimbursement Analyst
Piedmont Augusta/University Health
05.2011 - 12.2023
- RA: responsibilities: ensure accurate reimbursement based on contracted rates for Managed care, Medicare/Medicaid payers, appeals/auth, and under/overpayment causes. Supervising 8+ personal. Scanning / indexing Epic and OnBase
- PMSL: responsibilities: Managed Care, Medicare/Medicaid credit balance reporting, credit balances refund for payers/patients. Self-pay statements/payments posting $1.5 million daily. Implementing policy changes, updating contracts, analyzing accounts for accuracy, COB corrections, productivity reporting, billing correction, coding issues, personal feedback. Customer service escalation calls team lead and back up to customer service, managing 5 person team.
- CSA: Credit balances, screening patient financial assistance. Scanning / indexing Epic and OnBase
Education
Bachelor of Science - Medical Terminology/Computer
Indiana/Purdue University at Fort Wayne
BHA Degree - undefined
University of Phoenix
03.2013
Skills
- Revenue cycle management
- Healthcare policy
- Financial operations oversight
- Healthcare compliance
- Operations management
- Patient education and counseling
- HIPAA guidelines
- Task prioritization
Certification
Epic trainer since 2012-12
Timeline
Merchandiser
American Greetings
08.2021 - Current
Reimbursement Analyst
Piedmont Augusta/University Health
05.2011 - 12.2023
Patient Accounts
Wellstar MCG Health
04.2009 - Current
BHA Degree - undefined
University of Phoenix
Bachelor of Science - Medical Terminology/Computer
Indiana/Purdue University at Fort Wayne