Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beverly Morgan

Scott Depot

Summary

Experienced leader in hospital Patient Accounts and Patient Access with a proven track record of enhancing operational efficiency. Strong leadership skills foster collaboration among staff and departments, ensuring seamless service delivery. Recognized for exceptional customer service abilities that improve patient satisfaction and engagement.

Overview

47
47
years of professional experience

Work History

Manager Patient Accounts

St Mary's Medical Center
Huntington
07.2023 - Current
  • Directed a team of financial counselors, cash posters, and customer service representatives to achieve high productivity and exceptional customer service.
  • Delegated tasks while establishing priorities and measurable goals for staff.
  • Resolved departmental issues in collaboration with risk management and patient advocate departments.
  • Assessed accounts receivable responsibilities to ensure compliance and accuracy within the team.

Director Patient Accounts

St Mary's Medical Center
Huntington
03.2009 - 06.2023
  • Directed administration of patient accounts to ensure compliance with industry regulations and operational standards.
  • Ensured efficiency in workflows while maintaining high-quality standards.
  • Collaborated with cross-functional teams to enhance coordination and service delivery.

Manager Patient Access

Holzer Medical Center
Gallipolis
11.2006 - 03.2009
  • Oversaw patient admissions and registration processes to enhance operational efficiency.
  • Resolved patient complaints regarding access to healthcare services effectively.
  • Implemented upfront collections program to improve revenue cycle management.

Director of Patient Access

HCA Putnam General Hospital
Hurricane
09.1983 - 11.2006
  • Progressed from registration clerk to Business Office Director, then transitioned to Patient Access Director due to centralization of functions.
  • Oversaw patient registration, appointment scheduling, insurance verification, and financial counseling operations as Patient Access Director.
  • Collaborated with division office and large hospital corporation to optimize operational efficiency.

Business Office Clerk

Frank E Pick Memorial Hospital
South Charleston
06.1978 - 09.1993
  • Executed patient registration processes to ensure accurate data collection and compliance.
  • Facilitated insurance billing procedures, resulting in timely reimbursements.
  • Maintained organized patient records to streamline information retrieval.
  • Coordinated with healthcare providers to resolve billing discrepancies efficiently.

Education

High School Diploma -

Winfield High School
Winfield, WV
06-1978

Medical Assistant

Putnam County Vocational Technical School
Eleanor
06-1978

General Studies/Nursing

WV State University
Institute WV

Skills

  • Revenue cycle management
  • Team leadership
  • Effective communication
  • Cross-functional collaboration
  • Employee onboarding
  • Performance management

Timeline

Manager Patient Accounts

St Mary's Medical Center
07.2023 - Current

Director Patient Accounts

St Mary's Medical Center
03.2009 - 06.2023

Manager Patient Access

Holzer Medical Center
11.2006 - 03.2009

Director of Patient Access

HCA Putnam General Hospital
09.1983 - 11.2006

Business Office Clerk

Frank E Pick Memorial Hospital
06.1978 - 09.1993

High School Diploma -

Winfield High School

Medical Assistant

Putnam County Vocational Technical School

General Studies/Nursing

WV State University

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