Nikita Miller
Summerville,SC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Customer Service Manager
Atlantic Packaging/Coastal Corrugated, Inc
01.1997 - Current
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
Associate of Science - Nursing
Mansfield Business College
North Charleston, SCSkills
- Project Management
- Training and mentoring
- Staffing coordination
- Complaint resolution
- Workflow Management
- Schedule Coordination
- Report Preparation
- Account Management
- Purchasing and procurement
- Team Building and Leadership
- Decision-Making
- Proficient in Microsoft
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid time offTeam Building / Company RetreatsWork from home option401k matchTimeline
Customer Service Manager
Atlantic Packaging/Coastal Corrugated, Inc
01.1997 - Current
Associate of Science - Nursing
Mansfield Business College
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