Summary
Overview
Work History
Education
Skills
Timeline
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Nikita Moore

The Woodlands,TX

Summary

Experienced business administrator with a strong background in banking and customer service. Proven ability to handle customer accounts, resolve complex inquiries, and maintain financial accuracy with attention to detail.

Overview

9
9
years of professional experience

Work History

Teller Supervisor

Allegiance Bank
Sugar Land, Texas
03.2018 - 04.2024
  • Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
  • Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
  • Developed and implemented strategies to ensure customer satisfaction and meet service standards.
  • Resolved customer issues with checking, savings, and lines of credit accounts, ensuring client satisfaction and timely resolution.
  • Performed loan payments and reconciled daily cash deposits, maintaining accuracy and compliance with financial procedures.
  • Trained employees on handling financial transactions, enhancing team efficiency and accuracy.

Lead Teller Operations Specialist

Amegy Bank
Houston, Texas
08.2015 - 02.2018
  • Performed daily reconciliation of teller cash drawers, ensuring accuracy and compliance with bank policies.
  • Provided support to branch personnel in regards to operational issues, inquiries, and customer service requests.
  • Monitored customer account activity for suspicious or fraudulent activities, reporting any discrepancies to the Compliance Department.
  • Assisted customers with account management and loan applications, helping them make informed financial decisions.
  • Promoted banking products and services, meeting or exceeding sales goals and improving customer satisfaction.
  • Processed foreign currency transactions and ensured adherence to financial security guidelines.

Education

Bachelor of Arts - Business Administration And Management

Colorado Technical University
Colorado Springs, CO
09-2020

Bachelor of Arts - Human Resources Management

Colorado Technical University
Colorado Springs, CO
09-2020

Skills

  • Commercial servicing
  • Consumer Banking
  • Transaction Processing
  • Goal Setting and Achievement
  • Financial record keeping
  • Collections
  • Customer Negotiation
  • Debt Resolution
  • Conflict Resolution
  • Account Reconciliation
  • Financial Data Analysis
  • CRM

Timeline

Teller Supervisor

Allegiance Bank
03.2018 - 04.2024

Lead Teller Operations Specialist

Amegy Bank
08.2015 - 02.2018

Bachelor of Arts - Business Administration And Management

Colorado Technical University

Bachelor of Arts - Human Resources Management

Colorado Technical University
Nikita Moore