Experienced business administrator with a strong background in banking and customer service. Proven ability to handle customer accounts, resolve complex inquiries, and maintain financial accuracy with attention to detail.
Overview
9
9
years of professional experience
Work History
Teller Supervisor
Allegiance Bank
Sugar Land, Texas
03.2018 - 04.2024
Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
Developed and implemented strategies to ensure customer satisfaction and meet service standards.
Resolved customer issues with checking, savings, and lines of credit accounts, ensuring client satisfaction and timely resolution.
Performed loan payments and reconciled daily cash deposits, maintaining accuracy and compliance with financial procedures.
Trained employees on handling financial transactions, enhancing team efficiency and accuracy.
Lead Teller Operations Specialist
Amegy Bank
Houston, Texas
08.2015 - 02.2018
Performed daily reconciliation of teller cash drawers, ensuring accuracy and compliance with bank policies.
Provided support to branch personnel in regards to operational issues, inquiries, and customer service requests.
Monitored customer account activity for suspicious or fraudulent activities, reporting any discrepancies to the Compliance Department.
Assisted customers with account management and loan applications, helping them make informed financial decisions.
Promoted banking products and services, meeting or exceeding sales goals and improving customer satisfaction.
Processed foreign currency transactions and ensured adherence to financial security guidelines.
Education
Bachelor of Arts - Business Administration And Management
Colorado Technical University
Colorado Springs, CO
09-2020
Bachelor of Arts - Human Resources Management
Colorado Technical University
Colorado Springs, CO
09-2020
Skills
Commercial servicing
Consumer Banking
Transaction Processing
Goal Setting and Achievement
Financial record keeping
Collections
Customer Negotiation
Debt Resolution
Conflict Resolution
Account Reconciliation
Financial Data Analysis
CRM
Timeline
Teller Supervisor
Allegiance Bank
03.2018 - 04.2024
Lead Teller Operations Specialist
Amegy Bank
08.2015 - 02.2018
Bachelor of Arts - Business Administration And Management