Shalandria Julien
Waco,TX
Summary
I am looking to obtain a career where I can excel and grow, love , enjoy , be with the company long term and be able to assist the company. I have an outstanding background in management , customer service and sales .Addresses all questions and concerns with customer satisfaction in mind.
Resourceful Teller Supervisor recognized for high productivity and efficient task completion. Skilled in cash management, conflict resolution, and regulatory compliance, ensuring smooth operation of daily transactions. Excel at communication, leadership, and problem-solving to enhance team performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Teller Supervisor
PNC Bank
06.2023 - Current
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
- Developed and implemented strategies to ensure customer satisfaction and meet service standards.
- Identified training needs for tellers, created learning materials, and conducted regular training sessions.
- Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Assisted with the development of new products or services to increase customer engagement.
- Managed daily operations within assigned branch locations; provided support during peak times or absences.
- Provided coaching and mentoring to individual team members; facilitated team building activities.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Supplied tellers with coin and currency.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Verified transactions involving cashier's checks, money orders and account transfers.
- Oversaw cash handling activities, including ordering cash from the vault and preparing shipments for the Federal Reserve.
- Monitored teller performance, providing feedback and coaching to improve efficiency and service quality.
- Supervised and trained teller staff on bank policies, procedures, and customer service standards.
Branch Banker
PNC Bank
08.2022 - 06.2023
- Greeted customers, identified customer needs and provided appropriate banking services.
- Assisted customers with opening new accounts, processing deposits and withdrawals, cashing checks and making loan payments.
- Provided guidance to customers on the use of online banking tools and mobile applications.
Branch Manager
First Convenience Bank
Bellmead, TX
09.2018 - 08.2022
- Customer transactions, including deposits, withdrawals, money orders and checks
- Pulled daily direct deposit reports
- Handled various accounting transactions
- Cash Handling
- Loan applications
- Opening Accounts
- Monthly Sales Target
Personal Banker
First Convenience Bank
Burleson, TX
02.2014 - 09.2018
Third Key Manager
Icing by Claire's
Fort Worth, TX
11.2012 - 02.2014
- Opening and Closing Store
- Cash Handling
- Answered questions regarding the store and its merchandise
- Maintained records related to sales
- Stocked shelves and supplies and organized displays
- Kept store organized to maintain the visual appeal of the store
- Recommended merchandise to customers based on their needs and preferences
- Greeted customers in a timely fashion while quickly determining their needs
Education
Cosmetologist - Cosmetology
I.T.S Academy
Fort Worth, TX01.2013
High School Diploma -
North Crowley High School
Fort Worth, TX01.2012
BBA -
Bellevue College
Bellevue, WASkills
- Commercial servicing
- Staff management
- Quality control
- Business development
- Cash handling expertise
- Cash auditing
- Customer engagement
- Consumer banking
- Transaction processing
- Risk management
- Banking product sales
- Staff training and development
- Product sales
- Cash handling and management
Accomplishments
- Earned an award for outstanding customer service.
- Employee of the month
- 04/16 - District Employee of the Month
- Promotion - Branch Supervisor
Timeline
Teller Supervisor
PNC Bank
06.2023 - Current
Branch Banker
PNC Bank
08.2022 - 06.2023
Branch Manager
First Convenience Bank
09.2018 - 08.2022
Personal Banker
First Convenience Bank
02.2014 - 09.2018
Third Key Manager
Icing by Claire's
11.2012 - 02.2014
Cosmetologist - Cosmetology
I.T.S Academy
High School Diploma -
North Crowley High School
BBA -
Bellevue College