Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sylvia Fava

Bryan,TX

Summary

Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.

Overview

40
40
years of professional experience

Work History

Teller Supervisor

Prosperity Bank
Bryan, TX
09.2022 - Current
  • Ensured proper security protocols were followed including verifying identification when necessary.
  • Managed daily operations within assigned branch locations; provided support during peak times or absences.
  • Managed and balanced cash vault, audits and general ledger accounts.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Transmitted orders to supply cash to meet daily needs.
  • Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
  • Verified transactions involving cashier's checks, money orders and account transfers.

Guest Advocate

Target
Bryan, Texas
11.2020 - Current
  • Create a welcoming experience for guests by greeting them authentically
  • Scan and bag items efficiently and in compliance with food safety standards
  • Assist guests with the Target Red Card application process and demonstrate how to use Wallet and other features within the Target App
  • De-escalate negative situations and maintain a clean work area.

Personal Banker

Prosperity Bank
Bryan, TX
05.2021 - 08.2022
  • Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution
  • Also responsible for developing, training, and motivating lobby employees to assist customers and cross-sell bank products and services
  • Identifies sales and referral opportunities and strives to meet related goals.

Assistant Store Manager

Stein Mart
College Station, TX
04.2005 - 10.2020
  • Managed store performance, including meeting top-line goals, controlling expenses, maintaining inventory controls, and ensuring merchandise and store standards were implemented consistently
  • Provided training and development to associates, mentored leads and managers, and assisted in building a positive store culture.

Store Manager

Payless Shoe Source
Bryan, TX
09.1999 - 03.2005
  • Ensured exceptional customer service, maintained merchandise and store standards, managed store procedures, schedules, security, and safety standards
  • Mentored, trained, and developed staff.

Assistant Store Manager

Modern Woman
College Station, TX
09.1995 - 09.1999
  • Provided exceptional customer service, met and exceeded sales goals, maintained company assets and inventory control, and ensured standard policies and procedures were maintained.

Sales Associate

Browns Shoe Store
College Station, TX
03.1995 - 09.1995
  • Provided exceptional customer service, implemented merchandise and store standards, and maintained a clean store.

Store Manager

Payless Shoe Source
Bryan, TX
08.1988 - 03.1995
  • Interviewed and hired top talent, mentored and developed staff, managed store procedures and schedules, and maintained company assets and inventory controls.

Assistant Store Manager

Dairy Queen
Bryan, TX
08.1983 - 08.1988
  • Provided exceptional customer service, balanced tills for daily deposits, maintained a clean store, and managed store procedures and recovery.

Education

Diploma -

BRYAN HIGH SCHOOL
05.1984

Skills

  • Staff Management
  • Product Sales
  • Commercial Servicing
  • Consumer Banking
  • Cash Auditing
  • Transaction Processing
  • Loss Prevention
  • Cash Handling
  • New Account Setup
  • Cash Drawer Reconciliation
  • Bank Deposits
  • Balance Transfers
  • Attention to Detail
  • Cash Supply Orders
  • Currency and Coin Counter
  • Honest and Dependable
  • Account Services
  • Pleasant and Personable
  • Product and Service Sales
  • Reliable and Responsible
  • Staff Scheduling
  • Customer Service

References

  • Ed Mora, 979-450-4421, emora@mays.tamu.edu
  • Kathy Hidler, 832-296-3969, kahidler49@gmail.com
  • Lisa McAdams, 979-587-0702, lmcadams10@gmail.com

Timeline

Teller Supervisor

Prosperity Bank
09.2022 - Current

Personal Banker

Prosperity Bank
05.2021 - 08.2022

Guest Advocate

Target
11.2020 - Current

Assistant Store Manager

Stein Mart
04.2005 - 10.2020

Store Manager

Payless Shoe Source
09.1999 - 03.2005

Assistant Store Manager

Modern Woman
09.1995 - 09.1999

Sales Associate

Browns Shoe Store
03.1995 - 09.1995

Store Manager

Payless Shoe Source
08.1988 - 03.1995

Assistant Store Manager

Dairy Queen
08.1983 - 08.1988

Diploma -

BRYAN HIGH SCHOOL

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Sylvia Fava