Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessAnalyst
Ashley Paquin

Ashley Paquin

Albion,MI

Summary

Accomplished Teller Supervisor with a proven track record at Co-op Financial Services, enhancing customer satisfaction through exceptional service and efficient transaction processing. Skilled in cash management and customer engagement, I excel in fostering trust and loyalty. Demonstrated ability to improve service quality, achieving a significant increase in cross-selling opportunities.

Overview

2025
2025
years of professional experience

Work History

Teller Supervisor

Co-op Financial Services
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Educated customers on use of banking website and mobile apps.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Teller

Blueox Credit Union
08.2023 - 11.2024
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Educated customers on use of banking website and mobile apps.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Education

Accounting

Schoolcraft College
Livonia, MI

Diploma - General Studies

Canton High School
Canton, MI
06.2002

Skills

  • Cash handling and management
  • Customer engagement
  • Professionalism and ethics
  • Staff training and development
  • Cash handling expertise
  • Goal setting and achievement
  • Staff management
  • Regulatory compliance awareness
  • Quality control
  • Sales and Cross-selling
  • Transaction processing efficiency
  • Service quality assurance
  • Transaction processing
  • Cash auditing
  • Positive attitude
  • Teamwork
  • Customer service
  • Problem-solving
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Customer service excellence
  • Team cooperation
  • Exceptional customer service
  • Organizational skills
  • Decision-making
  • Cash handling
  • Customer Service-oriented
  • Relationship building
  • Compliance, banking laws, and regulations
  • Pleasant and personable
  • Product knowledge
  • Customer relationship management
  • Professionalism
  • Identity verification
  • Time management abilities
  • Adaptability
  • Staff scheduling
  • Vault monitoring
  • Cash drawer reconciliation

Accomplishments

Received Teller of the year in 2012, 2013 and 2014

Timeline

Teller

Blueox Credit Union
08.2023 - 11.2024

Teller Supervisor

Co-op Financial Services

Accounting

Schoolcraft College

Diploma - General Studies

Canton High School

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Ashley Paquin