Era Meshelle Ellison
Admissions Specialist, Admitting ER
Bedford,TX
Summary
Experienced professional focused on meeting or exceeding objectives seeking Admissions Specialist 1 position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 20+years of background maintaining customer satisfaction and contributing to company success.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
CO-OP Financial Services
Fort Worth, TX
12.2008 - 01.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Administrative Assistant
Manpower Staffing
Grapevine, TX
03.2001 - 12.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Leveraged accounting software to manage expenses and keep track of finances
Education
Certificate of Completion - Adult And Continuing Education
Tarrant County College District
Fort Worth, TXState of Texas Insurance Solicitors License - Insurance Sales
Geico Insurance
Dallas TXGED -
Emily Griffith Technical College
Denver, CO1972
Skills
- Exceptional Communicator
- Calm and Professional Under Pressure
- Needs Assessment
- Customer Data Confidentiality
- MS Office Proficiency
- Issue and Complaint Resolution
- Establishing and Maintaining Customer Relationships
- Administrative and Office Support
- Patient and Empathetic
Timeline
Customer Service Associate
CO-OP Financial Services
12.2008 - 01.2013
Administrative Assistant
Manpower Staffing
03.2001 - 12.2008
Certificate of Completion - Adult And Continuing Education
Tarrant County College District
State of Texas Insurance Solicitors License - Insurance Sales
Geico Insurance
GED -
Emily Griffith Technical College
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