Teller Supervisor
As a Supervisor I ensure the teller department is sufficiently staffed and up to par with our current policies and procedures.
Accustomed to completing important daily tasks or projects in a timely manner.
Reviewed and created daily reports such as Teller productivity, cash reports, Atm cash
reports, schedules, spreadsheets etc.
Worked in a fast paced environment
Worked well under pressure.
Fluent in English and Spanish.
Completed planned and surprise cash audits to verify counts and trace discrepancies.
Resolved advanced customer concerns to maintain loyalty and bank revenue streams.
Trained new tellers in bank processes to maintain high service and money handling
standards.
Greeted customers and facilitated welcoming and customer-focused environment.
Processed routine customer transactions and assisted fellow tellers with completing
more complex work.
Led risk management efforts to keep team in line with proper policies and procedures.
Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers.
Ordered an appropriate supply of cash each day to meet expected demands.
Verified the integrity of deposit checks and money orders to protect customers and
the bank from fraud.
Maintained accurate and balanced cash drawers by carefully counting funds and
quickly investigating any discrepancy.
Served as first point of contact for clients and displayed positive first impressions
through friendly and expert customer service.
Researched, troubleshot, and resolved customer related issues
Type up to 30 WPM Able to use 10 key calculator
Laminate, fax, scan Documents Teller trainer
Cash auditing Risk management
Transaction processing Manage customer accounts
Secure bank vaults Count currency
Investigate discrepancies Deposit funds
Balance cash drawers Analytical thinking
Collaboration Research
Multitasking Task prioritization
Customer relations
