Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hang Do

Manteca,CA

Summary

Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals.

Overview

16
16
years of professional experience

Work History

Teller Supervisor

Vietnam Maritime Commercial Stock Bank
Ho Chi Minh , Viet Nam
02.2011 - 07.2020
  • Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
  • Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
  • Developed and implemented strategies to ensure customer satisfaction and meet service standards.
  • Identified training needs for tellers, created learning materials, and conducted regular training sessions.
  • Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
  • Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
  • Maintained accurate records of transactions processed by each teller throughout the day.
  • Assisted with the development of new products or services to increase customer engagement.
  • Created reports that tracked key metrics such as number of transactions per hour, average transaction time.
  • Managed daily operations within assigned branch locations; provided support during peak times or absences.
  • Provided coaching and mentoring to individual team members; facilitated team building activities.
  • Managed and balanced cash vault, audits and general ledger accounts.
  • Verified amounts and integrity of every check or funds transfer.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.

Teller

Vietnam Maritime Commercial Stock Bank
Ho Chi Minh, Viet Nam
11.2009 - 01.2011

Cashier

Forte Restaurant
Ho Chi Minh , Viet Nam
06.2004 - 03.2005
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.

Education

Bachelor of Science - Business Administration And Management

The Open University
Ho Chi Minh City, Viet Nam
08-2007

Associate of Science - Accounting And Finance

San Joaquin Delta College
Stockton, CA

Skills

  • Consumer Banking
  • Commercial servicing
  • Risk Management
  • Motivational Techniques
  • Customer Engagement
  • Data Entry
  • Currency Exchange
  • Regulatory Compliance
  • Payment Processing
  • Exchange Rate Quotes
  • Account Security
  • Customer Service
  • New Account Setup
  • Signature Verification
  • Cash Handling
  • Balance Transfers
  • Business Development
  • Product Sales
  • Staff Training and Development
  • Fee Calculations
  • Organizational Skills
  • Decision-Making
  • Team building
  • Self Motivation
  • Bill Payment Receipt
  • Bank Deposits
  • Teamwork and Collaboration
  • Staff Assistance
  • Team Cooperation
  • Adaptability
  • Strong sense of banking ethics
  • Relationship building and management
  • Account Services
  • Problem-solving abilities

Timeline

Teller Supervisor

Vietnam Maritime Commercial Stock Bank
02.2011 - 07.2020

Teller

Vietnam Maritime Commercial Stock Bank
11.2009 - 01.2011

Cashier

Forte Restaurant
06.2004 - 03.2005

Bachelor of Science - Business Administration And Management

The Open University

Associate of Science - Accounting And Finance

San Joaquin Delta College
Hang Do