Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Raper

Summary

Accomplished Teller Supervisor at Southern Bank and Trust Company, adept in cash handling and management, showcased through meticulous transaction processing and risk management. Proven leadership in enhancing customer satisfaction and loyalty, with a knack for fostering strong relationships and achieving operational goals. Demonstrates exceptional commercial servicing skills and a commitment to professional growth.

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.

Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds, and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Teller Supervisor

Southern Bank and Trust Company
12.2015 - Current
  • Examined tellers' reports of daily transactions for accuracy.
  • Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted cash drawers and made bank deposits.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Educated customers on online banking and mobile banking applications.
  • Assisted customers with banking needs and inquiries.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Monitored and verified suspicious activity on customer accounts.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Maintained friendly and professional customer interactions.

Assistant Store Manager

Dollar General
04.2012 - 12.2015
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Associate of Arts - Business

Wilson Community College
Wilson, NC
04-2023

High School Diploma -

Charles B Aycock High School
Pikeville, NC
06-1994

Skills

  • Commercial servicing
  • Cash handling expertise
  • Goal setting and achievement
  • Cash handling and management
  • Transaction processing
  • Risk management
  • Cash auditing
  • Banking product sales

Timeline

Teller Supervisor

Southern Bank and Trust Company
12.2015 - Current

Assistant Store Manager

Dollar General
04.2012 - 12.2015

Associate of Arts - Business

Wilson Community College

High School Diploma -

Charles B Aycock High School
Donna Raper