Nikita Moore

Houston,TX

Summary

Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service. Reliable and flexible, ready to meet changing needs and deliver results.

Overview

years of professional experience

Work History

Technician 3, Internal Technical Support

Comcast, Xfinity

Houston, TX

01.2013 - Current

Conducted troubleshooting procedures to resolve technical issues promptly and efficiently.
Collaborated with team members to enhance service delivery processes and customer satisfaction.
Utilized diagnostic tools to identify service disruptions and implement effective solutions.
Provided on-site support during installation projects, ensuring compliance with safety standards.
Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Outlet Customer Service Associate

Lowe's

Houston, TX

04.2023 - Current

Assisted customers in product selection, ensuring positive shopping experiences and satisfaction.
Trained new staff on customer service protocols and operational procedures to ensure consistency.
Collaborated with team members to optimize inventory management and product displays.
Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
Resolved customer inquiries and complaints promptly, enhancing overall store reputation and trust.
Operates store equipment as needed depending on one specific role and department (e.g.,
Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV
surveillance system, pallet jacks, electric lifts, compacter baler)

Education

Some College (No Degree) - Accounting

Holmes Community College

Ridgeland, MS

Skills

Customer service
Customer complaint resolution
Team collaboration
Customer relationship management (CRM)
POS system operation
Refunds and exchanges

Quality assurance
Account management
Project management
[Software] CRM system proficiency
Customer RMA management
Complaint escalation

Timeline

Outlet Customer Service Associate

Lowe's

04.2023 - Current

Technician 3, Internal Technical Support

Comcast, Xfinity

01.2013 - Current

Some College (No Degree) - Accounting

Holmes Community College

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