Nikita Settles
Lawrenceburg,KY
Summary
Knowledgeable account manager with solid background in managing and growing client territories. Successfully increased client base and strengthened relationships with key accounts through strategic planning and personalized solutions. Demonstrated expertise in sales negotiations and market analysis.
Overview
13
13
years of professional experience
Work History
Territory Account Manager
Hepaco Environmental LLC
03.2022 - Current
- Growing wallet-share with existing B2B customers and developing new business opportunities
- Build strong and trusting relationships with customers in the assigned territory through regular site visits and sales calls
- CRM tools, market analysis and other intelligence; monitor territory sales progress and adapt approaches to optimize sales effectiveness
- Represent company at conferences, trade shows, and industry organizations within the assigned territory
- Responsible for multiple branches
Account Executive
Republic Services
07.2016 - 03.2022
- Account Management, prospecting, and networking
- Identify viable leads, manage prospects and acquire new, profitable commercial and industrial business to meet and exceed monthly goals
- Utilize the Company's Contact Relationship Management ("CRM") Conduct customer proactive retention calls
- Prepare and deliver sales presentations to grow existing client base; follow up with key decision makers to ensure contracts are renewed in a timely and price efficient manner
- Establish long-term relationships with existing clients to grow revenue base in support of Company's targeted profitable growth objectives
- Proactively communicate with, or respond to, customers in conjunction with any scheduling they may need
- (Containers or service)
Credit and Collections Specialist
Republic Services
04.2015 - 07.2016
- Following standard credit processes and procedures, assesses the risk of offering credit to new and existing customers for multiple divisions, business units or an area
- Documents credit and collections activity for assigned accounts
- Prepares and provides reports reflecting status of credit and collection activity
- Retrieves and reviews billing system reports to identify delinquent accounts
- Calling customers to ensure quality service
- Customer service to all customers such as commercial, industrial, and residential for the best rate to keep them as Republic Services customers
- Opening new accounts, and closing accounts per policy
National Cash Receipts Analyst
Bingham McCutchen LLP
06.2014 - 04.2015
- Providing a variety of receiving and administrative duties involved with the custody of cash receipts, processing transactions, reconciling accounts and making deposits
- Identifying and allocating wires, ACH's, and checks
- Research and resolve inquiries from attorneys, secretaries, and clients
- Preparing all write off requests according to authorization guidelines
- Assuming responsibility for maintaining the highest level of confidentiality
- Allocating international payments such as EURO, GBP, and JPY
- Customer Service, computer functions, problem solve
National Accounts Receivable Specialist
Aramark Shared Services
01.2012 - 06.2014
- Managing accounts for customers to ensure errors and issues are corrected promptly
- Problem Solving
- Managing over 5.2 million in revenue
- Creating accounts and building relationships
- Schedule payments and processing payments
- Create billing files each month for customers
- Retrieving invoice copies to audit for rate errors
- Administrative general duties, research, and resolve
Education
Associate of Science - Business Fundamentals
University of Phoenix
Online 01.2011
Skills
- Problem Solving
- Customer Retention
- CRM
- ERP Tools
- Excellent Verbal Communication Skills
- Customer Focused
- Team building
- Sales presentations
- Strategic planning
- Pipeline management
- CRM proficiency
- Territory expansion
- Time management
Timeline
Territory Account Manager
Hepaco Environmental LLC
03.2022 - Current
Account Executive
Republic Services
07.2016 - 03.2022
Credit and Collections Specialist
Republic Services
04.2015 - 07.2016
National Cash Receipts Analyst
Bingham McCutchen LLP
06.2014 - 04.2015
National Accounts Receivable Specialist
Aramark Shared Services
01.2012 - 06.2014
Associate of Science - Business Fundamentals
University of Phoenix
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