Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nikita Olefirenko

North Hollywood,CA

Summary

Bilingual hospitality professional with over one year of experience in restaurant and lounge settings. Expertise in guest service, upselling, and conflict resolution within high-volume environments. Demonstrated success in enhancing guest loyalty, driving sales growth, and training new employees. Certified ServSafe California Food Handler.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server / Hookah Specialist / Trainer

Lounge Café Mojo
Los Angeles, CA
05.2025 - Current
  • Manage all front-of-house duties: greeting guests, taking reservations, seating, serving, and upselling.
  • Upsell premium hookah ($40-$300), teas, and snacks, increasing average check.
  • Handle conflict situations calmly, often without security support.
  • Assist with opening/closing duties, dishwashing, and floor setup.
  • Trained 2 new employees in guest service and hospitality standards.

Server / Hookah Master

Level Restaurant
Los Angeles, CA
09.2024 - 05.2025
  • Provided outstanding service and built strong relationships with guests, creating repeat customers.
  • Increased sales through upselling premium hookah and food/drink pairings.
  • Frequently received high tips ($50+ from single tables).
  • Resolved guest complaints (food allergies, wrong orders, staff conflicts).
  • Assisted in training new staff; recognized by management as top performer.

Various roles in retail and industry

01.2021 - 01.2023
  • Gained strong discipline, problem-solving skills, and customer service foundation.

Education

Bachelor of Science -

Technical University
Russia

Skills

  • Guest service and support
  • Table management and reservations
  • Upselling and suggestive selling
  • POS system operation
  • Cash handling and reconciliation
  • Conflict resolution strategies
  • Problem solving techniques
  • Training and onboarding processes
  • Food safety and sanitation practices

Certification

ServSafe California Food Handler, 2025

Languages

Russian
Native/ Bilingual
English
Professional

Timeline

Server / Hookah Specialist / Trainer

Lounge Café Mojo
05.2025 - Current

Server / Hookah Master

Level Restaurant
09.2024 - 05.2025

Various roles in retail and industry

01.2021 - 01.2023

Bachelor of Science -

Technical University

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