Jovanna Belfond
Avenel,USA
Summary
Experienced server with a strong skill set in order management, payment processing, and upselling. Continuously staying up-to-date on menu items, providing targeted recommendations to meet the unique needs of each customer. Well-versed in handling special dietary requirements and adhering to general food safety standards.
Overview
7
7
years of professional experience
Work History
Server
Stout NYC
01.2025 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Bartender
PJ Clarke's On The Hudson
03.2023 - 11.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server/Bartender
Jersey Social
07.2020 - 02.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Call Center Agent
Ashley Home Furniture Industries
01.2020 - 07.2020
- Built a positive rapport with customers over the phone
- Followed up with customers after their initial call to ensure satisfaction with the provided resolution
- Maintained a high level of knowledge about company products, services, and policies
- Answered incoming calls from customers to take orders and answer inquiries and questions
Server
Palette at Bergdorf Goodman
04.2018 - 01.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Managed wine service, table service, bar duties, stock control, venue cleaning, and all other day-to-day running duties
- Carried out opening, closing, and shift-change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner; upsold high-profit items, such as appetizers and mixed drinks, to enhance sales numbers
Education
Bachelor of Early Childhood Care And Education - Education
Middlesex County College
Edison, NJ06.2027
High School Graduate - undefined
Saint John's Preparatory School
Astoria, NY05.2008
Skills
- Retention of daily specials information
- Guest service support
- Organized table turnover
- Regulatory compliance in food inspection
Timeline
Server
Stout NYC
01.2025 - Current
Server/Bartender
PJ Clarke's On The Hudson
03.2023 - 11.2024
Server/Bartender
Jersey Social
07.2020 - 02.2023
Call Center Agent
Ashley Home Furniture Industries
01.2020 - 07.2020
Server
Palette at Bergdorf Goodman
04.2018 - 01.2020
High School Graduate - undefined
Saint John's Preparatory School
Bachelor of Early Childhood Care And Education - Education
Middlesex County College
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