Summary
Overview
Work History
Education
Skills
Timeline
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Nikita Salazar

Nikita Salazar

Customer service representative
Moore,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

16
16
years of professional experience

Work History

Substitute Teacher, K-12

Pearsall ISD
08.2023 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Upheld classroom routines to support student environments.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Followed lesson plans designed by absent teachers.

Home Health Provider

Caprock Home Health Services
08.2018 - Current
  • Developed strong relationships with patients'' families through regular updates on their loved one''s condition and progress towards goals.
  • Collaborated with healthcare team members to develop individualized care plans, addressing specific patient needs and preferences.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
  • Provided mobility assistance such as walking and regular exercising.
  • Provided physical assistance for mobility, promoting independence and safety in the home environment.
  • Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
  • Monitored vital signs and reported any abnormalities to medical professionals promptly.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided transportation and appointments management.

Outpatient Customer Service Representative

University Health Hospital
05.2009 - 06.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

High School Diploma -

Memorial High School
Victoria, TX

Special Education

Western Governors University
Salt Lake City, UT

Skills

  • Student engagement
  • Positive reinforcement
  • Multi-subject instruction
  • Special needs support
  • Classroom management
  • Verbal and written communication
  • Relationship building and management
  • Adaptable
  • Multitasking Abilities
  • Excellent communication
  • Team building
  • First Aid/CPR
  • Critical thinking

Timeline

Substitute Teacher, K-12

Pearsall ISD
08.2023 - Current

Home Health Provider

Caprock Home Health Services
08.2018 - Current

Outpatient Customer Service Representative

University Health Hospital
05.2009 - 06.2021

High School Diploma -

Memorial High School

Special Education

Western Governors University

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Nikita SalazarCustomer service representative