Nikita Smith
MOUNT DORA,FL
Summary
Dynamic professional with a proven track record at Walmart, adept in merchandise handling and fostering teamwork. Excelled in enhancing store efficiency through effective stock replenishment and maintaining a positive team atmosphere. Skilled in Microsoft Office Suite and time management, consistently achieving goals within tight deadlines.
Overview
2024
2024
years of professional experience
Work History
Overnight Stocker and Receiver
Walmart
Mount Dora, Fl
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
- Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
- Assisted in inventory management, conducting regular audits and addressing discrepancies to ensure accurate stock levels.
Customer Service Representative
MCI Telecommunications
Remote
01.2020 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Teacher
Lil Rascals Daycare
Orlando, FL
11.2019 - 03.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Packer
Ranstad
Apopka, FL
01.2019 - 09.2019
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
Cashier
Taco Bell
Apopka, FL
09.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Daycare Assistant
Apopka Child Academy
Apopka, FL
09.2016 - 11.2018
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Oversaw cleanliness and ensured proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands, and share by leading by example.
Cashier
Wendy's
Apopka, FL
02.2015 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Apopka High School
Apopka, FL05.2017
Skills
- Merchandise handling
- Stock replenishment
- Shipping and receiving
- Order picking
- Microsoft Office Suite
- Teamwork and cooperation
- Time management
- Data entry
Timeline
Customer Service Representative
MCI Telecommunications
01.2020 - 03.2023
Teacher
Lil Rascals Daycare
11.2019 - 03.2021
Packer
Ranstad
01.2019 - 09.2019
Cashier
Taco Bell
09.2018 - 01.2019
Daycare Assistant
Apopka Child Academy
09.2016 - 11.2018
Cashier
Wendy's
02.2015 - 11.2016
Overnight Stocker and Receiver
Walmart
Apopka High School