Nikita Tudu
Strongsville,OH
Summary
Alert transportation professional proficient in local route traffic and obstacles, as well as technology-based and printed navigation tools. Eager to earn multiple years of transportation experience to bring value to my title.
Overview
10
10
years of professional experience
Work History
Airport Shuttle Driver
SP+
Cleveland, Ohio
01.2025 - Current
- Transported passengers safely to and from airport terminals.
- Assisted customers with luggage and travel inquiries.
- Maintained shuttle cleanliness and operational readiness.
- Monitored traffic conditions to optimize travel routes.
- Provided excellent customer service during shuttle rides.
- Completed daily vehicle inspections for safety compliance.
- Inspected vehicles before trips to ensure they are properly equipped with necessary supplies such as first aid kits, fire extinguishers.
- Responded promptly to any customer complaints or service issues in a professional manner.
Payroll Associate
Heartland Payroll Solutions
Cleveland, Ohio
08.2024 - 01.2025
- Process payroll for employees using specialized software systems.
- Ensure compliance with federal and state payroll regulations.
- Maintain accurate employee records and update payroll information.
- Resolve payroll discrepancies by investigating and correcting issues.
- Maintained accurate records of employee pay, benefits, deductions, leave time and other relevant information in the company's payroll system.
- Processed payroll for up to 500 employees on a bi-weekly basis, including calculating and verifying hours worked and deductions due.
Bus Driver
Berea City School District
Berea, OH
05.2021 - 05.2024
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported any serious concerns to supervisor.
Transportation Assistant
Berea City School District
Berea, OH
03.2018 - 05.2021
- Assisted students with boarding and exiting vehicle safely and efficiently.
- Facilitated optimal seating arrangements to maintain compliance standards.
- Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Kept close eye on passenger behavior and watched for problems such as injuries, illnesses and emotional concerns.
Customer Service Associate
Ups Store
Falls Church, VA
01.2017 - 03.2018
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Informed customers about special promotions and provided detailed information for various products.
Education
High School Diploma -
Midpark High School
Middleburg HeightsNo Degree - Interactive Multimedia
Polaris Career Center
Middleburg HeightsNo Degree - Prerequisite
Cuyahoga Community College
ParmaSkills
Commercial driving
Clean driving record
Passenger interaction
Local route knowledge
Vehicle inspections
Interpersonal Communication
Personal Information
Title: Bus Driver
Timeline
Airport Shuttle Driver
SP+
01.2025 - Current
Payroll Associate
Heartland Payroll Solutions
08.2024 - 01.2025
Bus Driver
Berea City School District
05.2021 - 05.2024
Transportation Assistant
Berea City School District
03.2018 - 05.2021
Customer Service Associate
Ups Store
01.2017 - 03.2018
High School Diploma -
Midpark High School
No Degree - Interactive Multimedia
Polaris Career Center
No Degree - Prerequisite
Cuyahoga Community College