Nikitra Lovett
Miami,Florida
Summary
Motivated and reliable professional with a strong work ethic, adaptability, and commitment to excellence in dynamic teamwork environments. Eager to contribute to a growth-oriented company by leveraging exceptional organizational, innovative, and effective problem-solving skills. Dedicated to continuous learning and skill transfer, fostering both personal and professional development. Prepared to make a meaningful impact while collaborating with others to achieve shared goals.
Overview
20
20
years of professional experience
Work History
Substitute Teacher
Kelly Educational Staffing
Hallandale Magnet High School
11.2025 - Current
- Implemented lesson plans to support diverse student learning needs.
- Managed classroom behavior to maintain an effective learning environment.
- Adapted instructional materials for students with varying abilities and backgrounds.
- Collaborated with teachers to enhance curriculum delivery and student engagement.
Legal Assistant
Landau & Associates
Sunrise, FL
01.2018 - 09.2025
- Prepared legal documents and correspondence, ensuring compliance with court procedures and regulations.
- Conducted legal research on case law, statutes, and regulations to support attorneys' strategies.
- Managed case files and documentation, maintaining accurate records for efficient retrieval and review.
- Coordinated schedules for meetings, depositions, and court appearances to enhance attorney productivity.
- Streamlined office processes by implementing a new filing system that improved document retrieval efficiency.
Insurance Customer Service Representative/Office Supervisor
Insurance Industries Inc
North Miami, FL
03.2006 - 10.2017
- Resolved customer inquiries regarding policy details and claims processing.
- Assisted clients in understanding coverage options and premium calculations.
- Processed policy renewals and modifications efficiently to ensure client satisfaction.
- Maintained accurate records of customer interactions within CRM systems.
- Provided training support for new hires on customer service protocols and systems.
- Collaborated with underwriters to expedite claims assessments and approvals.
- Completed customer applications and updated records to reflect current information.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Assessed customer needs and recommended suitable insurance policies.
- Set up customer payment plans to cover annual policies and renewals.
- Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
- Increased customer retention by offering tailored insurance solutions based on individual needs.
- Processed insurance claims to ensure timely support for customers in need.
- Verified client information by analyzing existing evidence on file.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Calculated adjustments, premiums and refunds.
- Collected premiums and issued accurate receipts.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Updated reports, managed accounts, and generated reports for company database.
Education
Diploma -
Miami Carol City Sr High
Miami Gardens, FL06.2002
Journalism
Broward Community College
Pembroke Pines, FLSkills
- Exceptional workflow management
- Leadership skills
- Multitasking
- Customer Service Management
- Data Entry
- Communication
- Aderant software
- Microsoft office programs
- Classroom management
- Relationship building and management
- Adaptable
Timeline
Substitute Teacher
Kelly Educational Staffing
11.2025 - Current
Legal Assistant
Landau & Associates
01.2018 - 09.2025
Insurance Customer Service Representative/Office Supervisor
Insurance Industries Inc
03.2006 - 10.2017
Diploma -
Miami Carol City Sr High
Journalism
Broward Community College