Overview
Work History
Education
Skills
Timeline
Generic

Nikitrius Summers

Lakeland,FL

Overview

5
5
years of professional experience

Work History

Finacial Services

Marriott Vacation Club
Lakeland, FL
06.2023 - 12.2023
  • Billing Customers For Timeshare
  • Inbound & Outbound Calls Customer Service
  • Analyzed existing processes for improvement opportunities.
  • Maintained customer records and updated them as necessary.

Utility Clerk

Chicago Gas Company
Wfh, FL
01.2023 - 06.2023
  • Checked and processed invoices for accuracy, ensuring all information was correct.
  • Assisted in resolving customer inquiries regarding billing issues or product availability.

Customer Care Representative

Faneuil
Lakeland, FL
03.2021 - 12.2021
  • Answered customer inquiries over the phone and via email.
  • Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.

Customer Service Representative

HGS - Hinduja Global Solutions
Lakeland, FL
01.2019 - 01.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

High School Diploma -

Kathleen Sr High
Lakeland, FL
05-2006

Skills

  • Software troubleshooting
  • Customer service
  • Call center experience
  • Conflict resolution
  • Workflow management
  • Complaint handling

Timeline

Finacial Services

Marriott Vacation Club
06.2023 - 12.2023

Utility Clerk

Chicago Gas Company
01.2023 - 06.2023

Customer Care Representative

Faneuil
03.2021 - 12.2021

Customer Service Representative

HGS - Hinduja Global Solutions
01.2019 - 01.2020

High School Diploma -

Kathleen Sr High

Similar Profiles

CREATE PROFILE
Nikitrius Summers