Nikitrius Summers
Lakeland,FL
Overview
5
5
years of professional experience
Work History
Finacial Services
Marriott Vacation Club
Lakeland, FL
06.2023 - 12.2023
- Billing Customers For Timeshare
- Inbound & Outbound Calls Customer Service
- Analyzed existing processes for improvement opportunities.
- Maintained customer records and updated them as necessary.
Utility Clerk
Chicago Gas Company
Wfh, FL
01.2023 - 06.2023
- Checked and processed invoices for accuracy, ensuring all information was correct.
- Assisted in resolving customer inquiries regarding billing issues or product availability.
Customer Care Representative
Faneuil
Lakeland, FL
03.2021 - 12.2021
- Answered customer inquiries over the phone and via email.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
Customer Service Representative
HGS - Hinduja Global Solutions
Lakeland, FL
01.2019 - 01.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
High School Diploma -
Kathleen Sr High
Lakeland, FL05-2006
Skills
- Software troubleshooting
- Customer service
- Call center experience
- Conflict resolution
- Workflow management
- Complaint handling
Timeline
Finacial Services
Marriott Vacation Club
06.2023 - 12.2023
Utility Clerk
Chicago Gas Company
01.2023 - 06.2023
Customer Care Representative
Faneuil
03.2021 - 12.2021
Customer Service Representative
HGS - Hinduja Global Solutions
01.2019 - 01.2020
High School Diploma -
Kathleen Sr High