Nikkaela Espinosa
Clifton,NJ
Summary
Well-qualified laboratory/manufacturing professional with 5+ years of experience able to take samples and process specimens for shipment to off-site laboratories or in-house testing. Knowledgeable of blood collection procedures. Well-versed in CAPA/GMP and all aspects of laboratory/Manufacturing operations, including sample preparation and equipment maintenance. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
Work History
Head Receptionist
Lasting Impressions Medical Aesthetics
05.2021 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
Specimen Processing Technician
BioReference Laboratories
08.2018 - 03.2024
- Performed quality control checks on specimens to ensure accuracy and completeness of data.
- Maintained records of processed specimens including patient information, test type, results and any other relevant data.
- Followed established protocols for handling hazardous substances in accordance with safety regulations.
- Performed daily cleaning duties in the laboratory environment according to safety regulations.
- Adhered strictly to HIPAA guidelines when dealing with confidential patient information.
- Utilized computer software programs for tracking test orders, entering results and generating reports.
Customer Service Representative
Icon Communications LLC
05.2021 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Health Studies
William Paterson University of New Jersey
Wayne, NJ12-2023
High School Diploma -
Jonathan Dayton High School
Springfield, NJ06-2017
Skills
- Meticulous Attention to Detail
- Filing and Data Archiving
- Quality Control
- Good Manufacturing Practices
- Workflow Coordination
- Decontamination and Sanitation
- Customer service expertise
- Document Management
- Administrative Support
Timeline
Head Receptionist
Lasting Impressions Medical Aesthetics
05.2021 - Current
Customer Service Representative
Icon Communications LLC
05.2021 - 01.2024
Specimen Processing Technician
BioReference Laboratories
08.2018 - 03.2024
Bachelor of Science - Health Studies
William Paterson University of New Jersey
High School Diploma -
Jonathan Dayton High School
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