Nikkel Raj Bhakta
Harlingen,TX
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
8
8
years of professional experience
Work History
Bicycle Mechanic
Bicycle World RGV
01.2023 - Current
- Specialized in diagnosing and maintaining mechanical components across a wide range of bicycles, enhancing functionality and user experience.
- Managed customer inquiries related to bicycle parts, store merchandise, and nutrition, both in-person and over the phone.
- Delivered comprehensive repair support for bicycle events and races to enhance participant experience.
- Implemented Lightspeed retail software to generate structured work order documentation for tracking in-queue and completed repair tasks.
- Led customer consultations to understand cycling-related concerns and recommend appropriate products. Developed personalized product suggestions based on firsthand testing and approval. Cultivated customer relationships through expert advice on cycling investments.
- Trained junior mechanics on repair techniques and safety protocols to improve team efficiency.
- Managed inventory of tools and parts, ensuring availability for timely service delivery.
- Collaborated with sales team to identify customer needs and recommend appropriate products.
- Hours per week: 40
Desk Clerk
Texas Inn
03.2020 - 12.2023
- Facilitated guest experiences by offering insights on nearby tourist hotspots, restaurant recommendations, and available transportation services.
- Managed check-in and check-out processes using Innsoft software, ensuring a seamless experience for guests.
- Coordinated and managed telephone-based guest reservation processes to streamline booking experiences.
- Oversaw housekeeping operations to deliver exceptional service to guests. Managed cleaning and sanitizing of rooms to uphold high standards of hygiene. Coordinated collection and washing of linen to support overall guest satisfaction.
- Conducted dusting, sweeping, and mopping tasks nightly to maintain a welcoming and presentable facility environment.
- Maintained accurate records of reservations and billing information.
- Hours per week: 40
Pro Shop Clerk
Treasure Hills Golf Club
04.2020 - 12.2021
- Delivered exceptional customer service by greeting members and customers, offering insights on pro shop merchandise, and clarifying course layout rules and cart usage.
- Managed membership renewal records and provided detailed information to customers about different membership options.
- Monitored inventory levels and executed restocking and reordering of store merchandise and concessions.
- Managed end-to-end processing of credit card and cash transactions, ensuring accuracy and efficiency.
- Ensured cleanliness and hygiene standards in pro shop and facilities to promote safety for customers and staff.
- Collaborated with management to develop promotional strategies that increased sales during peak seasons.
- Hours per week: 20
Busser
Cici's Pizza
06.2018 - 08.2018
- Ensured cleanliness and hygiene of dining areas by clearing and sanitizing tables immediately following customer use.
- Oversaw cleanliness and sanitation of restaurant facilities, including salad bar, beverage station, gaming area, and restrooms.
- Collaborated with fellow bussers to maintain cleanliness and readiness of dining area for incoming customers.
- Managed restocking of dishes, utensils, napkins, and buffet items to ensure operational efficiency.
- Hours per week: 24
Education
Bachelor's degree - Criminal Justice, Psychology
University of Texas Rio Grande Valley
Brownsville, TX05-2023
Skills
- Payment processing
- Cash handling and management
- Written and verbal communication
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
Timeline
Bicycle Mechanic
Bicycle World RGV
01.2023 - Current
Pro Shop Clerk
Treasure Hills Golf Club
04.2020 - 12.2021
Desk Clerk
Texas Inn
03.2020 - 12.2023
Busser
Cici's Pizza
06.2018 - 08.2018
Bachelor's degree - Criminal Justice, Psychology
University of Texas Rio Grande Valley