Nikki Baures
Casper,WY
Summary
Dynamic Policy and Planning Analyst with a proven track record at the State of Wyoming-Workforce Services. Expert in operational analysis and compliance, ensuring adherence to Federal regulations. Recognized for strong attention to detail and high ethical standards, successfully enhancing program performance and service delivery across multiple initiatives.
Overview
11
11
years of professional experience
Work History
Policy and Planning Analyst
State of Wyoming-Workforce Services
09.2023 - Current
- Monitors Federal program changes and advises Division Administrator on program
changes that need to be made to ensure compliance with Federal regulations and policy. - Acts as liaison for the Division and Department with other State and Federal Agency contacts.
- Assists and develops budgeting and funding allocations of respective programs.
- Provide timely and accurate reporting information to the data analysis staff as requested and as required by policy and regulation.
- Monitor and ensure the staff are meeting Federal and State program performance measures.
- Review and interpret program data and reports to ensure State and Federal performance measures are being met.
- Responsible for contract development and management with program contractors.
- Ensure the States management information systems meet program requirements.
- Responsible for policy development and training of new policies and procedures.
- Policy and procedure development and writing.
- Assist in interpreting Federal and State laws, regulations, policies, and procedures and developing Department and Division policies and procedures to follow those of the State and Federal Governments.
- Responsible for tracking changes in Federal and State laws, regulations, policies, and procedures and ensuring updates to Department and Division policies and procedures are made accordingly.
- Coordinates with other divisions to ensure program delivery and policy are aligned with departmental goals.
- Delivers Technical Assistance within the area of responsibility and provides in-depth technical assistance to local office supervisor and staff on all aspects of program implementation.
- Ensures adherence to program policies, regulations, and rules, and resolves difficult problems regarding program implementation.
- Serves as a program-specific resource to Division Administrator.
- Disseminates program information, requirements, and updates to all statewide staff to
ensure seamless service delivery management. - Researches evaluates, and recommends to the Administrator the status of the program
service delivery. - Recommends to Administrator current and future service delivery changes as they relate to the program.
- Evaluates and advise local Workforce Centers regarding program customer service.
- Participates in the design and ongoing assessment of program service delivery.
Case Manager
State of Wyoming-Workforce Services
12.2021 - 09.2023
- Providing career counseling services to potential Workforce Innovation and Opportunity Act (WIOA) participants.
- Ensuring accurate eligibility.
- Continued case management while participants are enrolled in WIOA
- Business outreach and partner networking.
- Assisted participants in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Benefit Payment Control Specialist
State of Wyoming-Workforce Services
02.2018 - 12.2021
- Prepare cases for Small Claims Court including filing of legal documents pertaining to collection efforts and working with legal staff.
- Prepare affidavits and summons; copy exhibits from the file and send to respective county for filing.
- Research claimant earnings, place of employment, current address and other pertinent information
- Garnish wages.
- Perform cross match audits of earnings reported by employers and wages reported by the claimants.
- Detect, deter, establish and collect overpayment of benefits.
- Process overpayment waiver applications.
- Provide investigative assistance to the contract fraud investigator.
- Maintain and manage filing system for all judgments, keeping accurate records of filing and service fees received in addition to payments on overpayments.
- Frequent communications with claimants regarding their overpayment and collection of the overpayment.
Office Support Specialist
State of Wyoming-Workforce Services
04.2017 - 02.2018
- Greet, screen visitors, interview customers to evaluate and determine needs when using the Workforce Center resources.
- Assisted customers on computers applying for jobs, and navigating websites.
- Scheduled appointments for workforce specialists.
- Researching grants, and labor market information.
- Answered phone calls and emails with general inquiries on the services provided by the Workforce Center.
- Order office supplies.
- Keep vehicles logs up to date.
- Prepare reports for Workforce Center Manager.
Customer Service Representative
City Of Casper
08.2014 - 05.2015
- Switchboard operator for all City of Casper calls.
- As a member of the Finance Department, processed payments for a variety of City of Casper services.
- Addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts.
- Received liquor and business license applications and reviewed them for accuracy and completeness.
Education
No Degree - Accounting
Casper College
Casper06-2026
Skills
- Strong attention to detail
- High ethical standards
- Operational analysis
Timeline
Policy and Planning Analyst
State of Wyoming-Workforce Services
09.2023 - Current
Case Manager
State of Wyoming-Workforce Services
12.2021 - 09.2023
Benefit Payment Control Specialist
State of Wyoming-Workforce Services
02.2018 - 12.2021
Office Support Specialist
State of Wyoming-Workforce Services
04.2017 - 02.2018
Customer Service Representative
City Of Casper
08.2014 - 05.2015
No Degree - Accounting
Casper College