Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Buglino

Nikki Buglino

Vernon,NJ

Summary

Customer-centric professional with experience leading BPR initiatives, including a Salesforce CRM implementation to enhance customer experience. Skilled in managing global accounts, processing orders using ERP systems, and ensuring on-time delivery through daily order tracking.

Overview

8
8
years of professional experience

Work History

Customer Care Specialist

MANE USA
08.2020 - Current
  • BPR for customer experience CRM (Salesforce) implementation
  • Process Lead for Daily Shipping Readiness meeting
  • Expertise in managing global accounts, customer centric mindset
  • Processes fragrance purchase orders/ schedule agreements using ERP systems (SAP)
  • Monitor daily Open Order reports to ensure on-time delivery
  • Manages communication for claims and complaints
  • Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
  • Collaborated with cross-functional teams to streamline processes and enhance customer experience.
  • Excellent communicator; proficient in phone, email, Zoom, & Teams
  • ESG team member

Customer Care & Export Coordinator

Ungerer & Company
05.2018 - 08.2020
  • Support Global Accounts for the Essential Ingredients Division for F&F
  • Process Purchase Orders
  • Regularly working with Procurement to verify stock is available
  • Export Coordinator: arrange international shipments with EXW, CFR, CPI, DAP, & DDP Incoterms
  • Haz-Mat Certified for Ground, Sea and Air Transport
  • Managed shipping documents for customs clearance

Production Support Administrator

Givaudan Fragrances
11.2017 - 05.2018
  • Production Support Administrator (Packing Assistant and Sample Coordinator)
  • Worked with SAP software
  • Prepped labels for repacked stock orders
  • Gained Problem Solving Skills through trouble-shooting production issues
  • Transported all samples to the QC lab
  • Temporary Position

Education

MBA - Business Administration And Management

William Paterson University
Wayne, NJ
12-2026

Bachelor of Arts - Communications

The College of Saint Rose
Albany, NY
05.2017

Skills

  • SAP
  • PLM
  • FlexNet
  • Outlook
  • Microsoft Office
  • Customer Centric
  • Strategic Thinker
  • Collaborative team player with strong communication skills
  • Proficient in prioritizing tasks effectively

Timeline

Customer Care Specialist

MANE USA
08.2020 - Current

Customer Care & Export Coordinator

Ungerer & Company
05.2018 - 08.2020

Production Support Administrator

Givaudan Fragrances
11.2017 - 05.2018

Bachelor of Arts - Communications

The College of Saint Rose

MBA - Business Administration And Management

William Paterson University

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