Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Nikki Chau

Summary

Clinical services professional with extensive expertise in overseeing patient care and optimizing clinical workflows. Proven ability to lead teams effectively and ensure high standards of service delivery. Known for collaborative approach and adaptability in dynamic healthcare environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Regional Pharmacy Clinical Services Manager

Walmart
01.2017 - Current
  • Support 40 pharmacies locally, and 92 stores regionally.
  • Participate in exploration and new testing to improve sale performance. Identify constraints to new technology implementation.
  • Drive execution multiple business plans and projects. Measure outcomes to ensure desired results.
  • Cultivate environment where associates respect and adhere to company standards of integrity and ethics.
  • Promote diversity and inclusion in workplace.
  • Provide supervision and developmental opportunities for associates by selecting and training, mentoring and assigning duties.
  • Improve patient care delivery by coordinating clinical services effectively. Provide comprehensive patient care.
  • Develop healthcare services by utilizing clinical and medical expertise in the health service industry to evaluate and propose health services opportunities.
  • Develop and implement direct patient care strategies and clinical pharmacy programs for the region by analyzing pharmacy data for clinical services offered.
  • Organize community health events.
  • Collaborate with Market Health & Wellness leadership to ensure clinical services are available and offered in the region.
  • Collaborate with Merchandising & Operations to ensure business objectives and patient needs are met.
  • Serve as a liaison between administrative leadership and clinical staff members to relay important information regarding policy changes or organizational updates effectively.
  • Promote high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.

Pharmacy Manager

CVS Pharmacy
09.2016 - 11.2017
  • Improved pharmacy performance metrics to top in the district at 24-hour pharmacy with volume of 4500 scripts per week.
  • Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
  • Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
  • Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
  • Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
  • Collaborated with store manager to maintain daily operations.
  • Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
  • Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
  • Improved team morale and reduced turnover through development and implementation of comprehensive staff training program.

Pharmacy Manager

Walgreens Pharmacy
08.2012 - 09.2016
  • Drove pharmacy business through multiple strategies to improve financial performance and patient care for a new pharmacy.
  • Expanded business opportunities by cultivating partnerships with local medical facilities and organizations.
  • Provided immunizations, medication management for patients on a daily basis.
  • Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Evaluated patient histories of controlled medications to ensure all red flags resolved before dispensing.
  • Ensured compliance with all regulatory requirements, conducting regular audits and staff training sessions.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.

Education

Doctor of Pharmacy -

Massachusetts College of Pharmacy
Worcester
05-2012

Bachelor of Science - Chemistry

California State University
Long Beach
05-2009

Skills

  • Compliance oversight
  • Operational Efficiency Improvement
  • Training program implementation
  • Data analysis/Data-driven decision making
  • Strategic planning/Project management
  • Cross-functional collaboration
  • Clinical protocols supervision
  • Training and mentoring
  • Healthcare Technology Implementation
  • Effective Communication
  • Effective Organization
  • Microsoft Office Applications

Accomplishments

  • Successfully managed the rollout and completion of pharmacy technician COVID-19 immunizing program for 144 Supercenters, 66 Neighborhoods and 30 Sam's clubs of Walmart, Inc. in California. (2022)
  • Successfully managed 1,000 COVID-19 shots clinic in 2022 f
  • Received Exceed Expectation in annual evaluations.
  • Received Pharmacy Clinical Services Manager of the Year award.
  • Successfully cover different markets in the regions as Interim Market Directors - San Diego, Inland Empire, Bakersfield.

Certification

  • Licensed Pharmacist, CA, 70707, 03/31/26
  • Basic Life Support (BLS) Certification, 08/06/26
  • APhA Pharmacy-Based Immunization Delivery Program Certification
  • Medication Therapy Management Certification

Languages

Vietnamese
Native or Bilingual

Timeline

Regional Pharmacy Clinical Services Manager

Walmart
01.2017 - Current

Pharmacy Manager

CVS Pharmacy
09.2016 - 11.2017

Pharmacy Manager

Walgreens Pharmacy
08.2012 - 09.2016

Doctor of Pharmacy -

Massachusetts College of Pharmacy

Bachelor of Science - Chemistry

California State University

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Nikki Chau