Nikki Cohrs
Omaha,NE
Overview
11
11
years of professional experience
Work History
Fraud Analyst
Fiserv
Omaha
07.2024 - Current
- Investigate, evaluate, and process disputes/chargebacks
- Track and take action on cases within timeframes.
Fraud Investigator
First National Bank of Omaha
Omaha
01.2023 - 07.2024
- Communicate with customers who have experienced fraud or might be at risk
- Determine the validity of fraudulent claims
- Conduct an in-depth investigation and attempt to identify a suspect
- Research and submit suspicious activity referrals.
Courier
FedEx Express
Omaha
10.2021 - 12.2022
- Provides courteous and efficient delivery and pick-up of packages
- Attention to detail is very important
- Check shipments for conformance to FedEx features of service and provides related customer service functions
- Operation of company vehicles and DOT certified.
Network Care Specialist 1
Toast Inc
Omaha
04.2021 - 10.2021
- Respond to and address customers’ networking inquiries
- Identifying and resolving potential issues with ISP’s, Meraki appliances, DHCP, wireless coverage, and configuring hardware among others
- Work with teams and customers to provide network configuration recommendations that will help improve the Toast network and their locations.
Train Dispatcher
Union Pacific Railroad
Omaha
07.2019 - 10.2021
- Responsible for the coordination and management of safe and efficient train operations
- Monitor train movement and determine proper routing of trains across the network
- Monitor radio and telephone communications with other Train Dispatchers, train and engine crew, maintenance personnel and others as needed
- Follow all Federal Railroad Administration rules and regulations regarding train movement and operations accurately and efficiently.
Customer Care Specialist 1
Toast Inc
Omaha
12.2020 - 04.2021
- Answer incoming customer questions from multiple channels including phone, chat and email to resolve problems with their Toast hardware and software.
HFC Performance Specialist
Cox Communications
Omaha
01.2014 - 07.2019
- Provide support for the FNT Connection solution and standardized enterprise business processes
- Support the Outside Plant Maintenance organization to achieve continuous improvements of operational processes to increase the reliability and performance of the HFC network.
Education
H.S. -
Shelby-Tennant Community School
Shelby, IASkills
- Communication
- Customer Service
- Management
- Strategic Thinker
- Technical Support
- Reliability
- Strategy
- Supportive and solution-oriented
- Operations and Safety
- Motivated by a challenge
Timeline
Fraud Analyst
Fiserv
07.2024 - Current
Fraud Investigator
First National Bank of Omaha
01.2023 - 07.2024
Courier
FedEx Express
10.2021 - 12.2022
Network Care Specialist 1
Toast Inc
04.2021 - 10.2021
Customer Care Specialist 1
Toast Inc
12.2020 - 04.2021
Train Dispatcher
Union Pacific Railroad
07.2019 - 10.2021
HFC Performance Specialist
Cox Communications
01.2014 - 07.2019
H.S. -
Shelby-Tennant Community School