Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Crook

Monroe,NC

Summary

Highly trained Order Picker with strong performance record of high production in product selection and packing. Excellent level of accuracy in pick and pack, successfully meeting quotas in high production tempo. Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Disciplined attendant consistently provides superior customer service. Skilled organizer of orderly environments with eye for fine details. Proficiently maintains area cleanliness while offering assistance to patrons.

Overview

4
4
years of professional experience

Work History

Warehouse Picker

Carolina Made
12.2021 - Current
  • Greet all customers and couriers with a smile and an upbeat attitude while assisting with both small and large pick up orders.
  • Assisted customers by answering their questions in a timely manner.
  • Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
  • Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Excellent communication skills, both verbal and written.
  • Followed orders precisely for correct items, sizes and quantities.

Gym Associate

CrossFit Mnc
08.2020 - Current
  • Established a positive gym culture by fostering connections among members through organizing social events and encouraging member interaction during group classes.
  • Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
  • Enhanced facility cleanliness by maintaining a regular cleaning schedule and ensuring all equipment was sanitized properly.

Sales Associate

Food Lion
08.2020 - 12.2021
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Used in-store system to locate inventory and place special orders for customers.

Education

Associate of Applied Science - Dental Assisting, Dental Hygiene

Central Piedmont Community College
Charlotte, NC
08.2025

Skills

  • Customer Service
  • Communication
  • Leadership
  • Collaboration
  • Critical Thinking
  • Problem Solving
  • Multitasking
  • Engaging with Diverse Customers
  • Friendly and Helpful
  • Staff Training
  • Cleaning procedures

Timeline

Warehouse Picker

Carolina Made
12.2021 - Current

Gym Associate

CrossFit Mnc
08.2020 - Current

Sales Associate

Food Lion
08.2020 - 12.2021

Associate of Applied Science - Dental Assisting, Dental Hygiene

Central Piedmont Community College

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Nikki Crook