Nikki Dalton
Parrottsville,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant
Kristin Reilly DMD PC
09.2008 - Current
- Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
- Enhanced dentist efficiency by preparing examination rooms and sterilizing instruments before appointments.
- Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively.
- Streamlined dental office operations with efficient inventory management and ordering of supplies.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
Waitress
Shoneys
03.2006 - 03.2010
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Receptionist
Cocke County Recreation Department
01.2005 - 01.2008
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
RDA - Dental Assisting
Walter State Community College
Morristown, TN07.2008
High School Diploma -
Cocke County High School
Newport, TN05.2008
Skills
- Insurance claims processing
- Patient Relations
- Appointment scheduling efficiency
- Patient care excellence
- Detail-oriented mindset
- Continuing Education Commitment
- Patient Services
- Patient Education
- Patient data gathering
- OSHA Regulations Knowledge
- Time Management
Certification
- RDA - Registered Dental Assistant
Timeline
Registered Dental Assistant
Kristin Reilly DMD PC
09.2008 - Current
Waitress
Shoneys
03.2006 - 03.2010
Receptionist
Cocke County Recreation Department
01.2005 - 01.2008
RDA - Dental Assisting
Walter State Community College
High School Diploma -
Cocke County High School
- RDA - Registered Dental Assistant
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