Francine Ewing
Lampasas,TX
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
15
15
years of professional experience
Work History
Sales Manager
Texas Best Buildings
Liberty Hill, Texas
01.2025 - Current
- Conducted market research and analyzed competitors to inform strategic decisions
- Collaborated with marketing team to design promotional materials targeting key customers
- Achieved company growth through effective market expansion and sales initiatives
- Developed and executed sales strategies to enhance market share
- Provided technical support, addressing customer inquiries regarding product features
- Updated system with order details, customer preferences, and billing information
- Resolved customer issues promptly, promoting high satisfaction through attentive service
- Performed administrative tasks including filing, database updates, and report generation
Paramedic
AMR
Waco, TX
05.2022 - 01.2025
- Triage injuries through effective communication with patients, bystanders, and family members
- Identified suitable medical facilities for patient transport based on injury assessment
- Restocked ambulance inventory with essential equipment including vents, ET tubes, and medication
- Calculated accurate dosages of medications considering potential interactions and patient weight
- Performed intubations to secure airways in patients experiencing respiratory or cardiac arrest
- Administered continuous 12-lead electrocardiogram monitoring to track heart rhythms in acute coronary syndrome patients
Emergency Room Technician
Patient Care Tech Signature Care Emergency Center PRN
Killeen, TX
09.2018 - 07.2022
- Measured vital statistics and recorded data in appropriate medical records
- Collected specimens for lab analysis to support accurate diagnostics
- Applied orthopedic devices, including traction and OCL splints, to stabilize injuries
- Performed phlebotomy procedures, preparing patients and monitoring for adverse reactions
- Inserted peripheral IVs and administered non-medication IV fluids as needed
- Collaborated with nurses to assess patients and prepare them for tests and procedures
Contract Paramedic
SnapNurse
Sylmar, CA
12.2021 - 01.2022
- Provided urgent care coverage nationally and internationally in areas lacking emergency response teams.
- Supported medical teams in emergency room, ensuring efficient patient care.
- Assisted with IV placement, EKG monitoring, blood draws, and COVID/Flu testing within paramedic scope.
Dispatcher/911 Call Taker
Bell County Communications
Belton, TX
08.2021 - 01.2022
- Recorded essential caller information, including identity, location, and emergency specifics.
- Monitored systems for real-time dispatch of available response units.
- Conveyed crucial emergency information to pertinent agencies and personnel.
- Managed files and records related to sensitive emergency communications.
- Interpreted and transmitted directions to responders accurately.
- Provided timely medical instructions to callers experiencing emergencies.
- Identified locations and needs of callers to accurately send assistance.
- Worked with routing specialists, route managers and service department to optimize routes.
Patient Organ Coordinator (PRN)
Texas Organ Sharing Alliance
Austin, TX
02.2021 - 09.2021
- Accepted 24-hour on-call responsibility per pre-approved schedule by Regional Director.
- Responded promptly to all donor referrals via phone and on-site visits in line with Recovery Services Policies and Procedures.
- Obtained accurate medical information for evaluation of potential organ and tissue donors according to TOSA/UNOS/CDC guidelines.
- Discussed organ donation options with family members of potential donors, securing informed consent when applicable.
- Conducted interviews with next of kin and completed medical/social history per established guidelines.
- Coordinated referrals with regional TOSA coordinator and ICU staff.
- Managed donor cases or coordinated management with regional Organ Procurement Coordinators and ICU staff as necessary.
- Collaborated with coroners, Justices of the Peace, tissue recovery agencies, and medical/nursing staff as required.
- Delegated work to staff, setting priorities and goals.
- Entered data, generated reports, and produced tracking documents.
Membership Sales Manager
AirEvac Lifeteam
Killeen, TX
08.2018 - 07.2020
- Identified growth opportunities within Central Texas territory, collaborating with sales teams to achieve goals.
- Managed accounts to strengthen existing relationships and expand business share.
- Marketed memberships at trade shows and events to engage targeted audiences.
- Led initiatives in solution selling strategies to enhance membership sales.
- Engaged in product training, demonstrations, and branding initiatives to boost awareness and revenues.
- Encouraged cross-selling through relationship-building and understanding customer needs.
- Quickly acquired new skills, applying them to daily tasks, enhancing efficiency.
- Maintained current knowledge of competitor products and pricing in the market.
- Supported sales team members to drive growth and development.
- Oversaw regional and local sales managers and staff.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Developed and implemented membership packages to increase sales.
- Resolved customer complaints regarding sales and service.
- Improved member retention rates through exceptional customer service and timely issue resolution.
Paramedic/Lieutenant/FTO
Coryell Health
Gatesville, TX
05.2010 - 10.2019
- Triaged injuries by communicating with patients, bystanders, and family members to determine transport needs.
- Refreshed ambulance inventory with critical supplies, ensuring optimal readiness for emergencies.
- Administered fluid replacement through IV, IO, and IM methods to restore fluid balance and correct electrolyte levels.
- Cultivated strong relationships with coworkers and local hospital staff to enhance patient care efficiency.
- Conducted routine equipment and vehicle inspections to ensure continuous operational safety.
- Assessed medication interactions, accurately calculating dosages based on available drugs and patient weight.
- Trained 20 EMTs in essential life support skills, including CPR, oxygen therapy, and wound care.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
Education
Paramedic
Central Texas College
Killeen, TX08-2016
Skills
- Market analysis
- Sales planning
- Customer support
- Inventory management
- Emergency response
- Customer engagement strategies
- Team leadership
- Effective communication
- Detail-oriented
- Market intelligence
- Sales planning
- Sales plan implementation
Timeline
Sales Manager
Texas Best Buildings
01.2025 - Current
Paramedic
AMR
05.2022 - 01.2025
Contract Paramedic
SnapNurse
12.2021 - 01.2022
Dispatcher/911 Call Taker
Bell County Communications
08.2021 - 01.2022
Patient Organ Coordinator (PRN)
Texas Organ Sharing Alliance
02.2021 - 09.2021
Emergency Room Technician
Patient Care Tech Signature Care Emergency Center PRN
09.2018 - 07.2022
Membership Sales Manager
AirEvac Lifeteam
08.2018 - 07.2020
Paramedic/Lieutenant/FTO
Coryell Health
05.2010 - 10.2019
Paramedic
Central Texas College