Francine Ewing
Lampasas,TX
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
15
15
years of professional experience
Work History
Sales Manager
Texas Best Buildings
01.2025 - Current
- Conducted market research and analyzed competitors to inform strategic decisions
- Collaborated with marketing team to design promotional materials targeting key customers
- Achieved company growth through effective market expansion and sales initiatives
- Developed and executed sales strategies to enhance market share
- Provided technical support, addressing customer inquiries regarding product features
- Updated system with order details, customer preferences, and billing information
- Resolved customer issues promptly, promoting high satisfaction through attentive service
- Performed administrative tasks including filing, database updates, and report generation
Paramedic
AMR
05.2022 - 01.2025
- Triage injuries through effective communication with patients, bystanders, and family members
- Identified suitable medical facilities for patient transport based on injury assessment
- Restocked ambulance inventory with essential equipment including vents, ET tubes, and medication
- Calculated accurate dosages of medications considering potential interactions and patient weight
- Performed intubations to secure airways in patients experiencing respiratory or cardiac arrest
- Administered continuous 12-lead electrocardiogram monitoring to track heart rhythms in acute coronary syndrome patients
Emergency Room Technician
Patient Care Tech Signature Care Emergency Center PRN
09.2018 - 07.2022
- Measured vital statistics and recorded data in appropriate medical records
- Collected specimens for lab analysis to support accurate diagnostics
- Applied orthopedic devices, including traction and OCL splints, to stabilize injuries
- Performed phlebotomy procedures, preparing patients and monitoring for adverse reactions
- Inserted peripheral IVs and administered non-medication IV fluids as needed
- Collaborated with nurses to assess patients and prepare them for tests and procedures
Contract Paramedic
SnapNurse
12.2021 - 01.2022
- Provided urgent care coverage nationally and internationally in areas lacking emergency response teams.
- Supported medical teams in emergency room, ensuring efficient patient care.
- Assisted with IV placement, EKG monitoring, blood draws, and COVID/Flu testing within paramedic scope.
Dispatcher/911 Call Taker
Bell County Communications
08.2021 - 01.2022
- Recorded essential caller information, including identity, location, and emergency specifics.
- Monitored systems for real-time dispatch of available response units.
- Conveyed crucial emergency information to pertinent agencies and personnel.
- Managed files and records related to sensitive emergency communications.
- Interpreted and transmitted directions to responders accurately.
- Provided timely medical instructions to callers experiencing emergencies.
- Identified locations and needs of callers to accurately send assistance.
- Worked with routing specialists, route managers and service department to optimize routes.
Patient Organ Coordinator (PRN)
Texas Organ Sharing Alliance
02.2021 - 09.2021
- Accepted 24-hour on-call responsibility per pre-approved schedule by Regional Director.
- Responded promptly to all donor referrals via phone and on-site visits in line with Recovery Services Policies and Procedures.
- Obtained accurate medical information for evaluation of potential organ and tissue donors according to TOSA/UNOS/CDC guidelines.
- Discussed organ donation options with family members of potential donors, securing informed consent when applicable.
- Conducted interviews with next of kin and completed medical/social history per established guidelines.
- Coordinated referrals with regional TOSA coordinator and ICU staff.
- Managed donor cases or coordinated management with regional Organ Procurement Coordinators and ICU staff as necessary.
- Collaborated with coroners, Justices of the Peace, tissue recovery agencies, and medical/nursing staff as required.
- Delegated work to staff, setting priorities and goals.
- Entered data, generated reports, and produced tracking documents.
Membership Sales Manager
AirEvac Lifeteam
08.2018 - 07.2020
- Identified growth opportunities within Central Texas territory, collaborating with sales teams to achieve goals.
- Managed accounts to strengthen existing relationships and expand business share.
- Marketed memberships at trade shows and events to engage targeted audiences.
- Led initiatives in solution selling strategies to enhance membership sales.
- Engaged in product training, demonstrations, and branding initiatives to boost awareness and revenues.
- Encouraged cross-selling through relationship-building and understanding customer needs.
- Quickly acquired new skills, applying them to daily tasks, enhancing efficiency.
- Maintained current knowledge of competitor products and pricing in the market.
- Supported sales team members to drive growth and development.
- Oversaw regional and local sales managers and staff.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Developed and implemented membership packages to increase sales.
- Resolved customer complaints regarding sales and service.
- Improved member retention rates through exceptional customer service and timely issue resolution.
Paramedic/Lieutenant/FTO
Coryell Health
05.2010 - 10.2019
- Triaged injuries by communicating with patients, bystanders, and family members to determine transport needs.
- Refreshed ambulance inventory with critical supplies, ensuring optimal readiness for emergencies.
- Administered fluid replacement through IV, IO, and IM methods to restore fluid balance and correct electrolyte levels.
- Cultivated strong relationships with coworkers and local hospital staff to enhance patient care efficiency.
- Conducted routine equipment and vehicle inspections to ensure continuous operational safety.
- Assessed medication interactions, accurately calculating dosages based on available drugs and patient weight.
- Trained 20 EMTs in essential life support skills, including CPR, oxygen therapy, and wound care.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
Education
Paramedic
Central Texas College
Killeen, TX08-2016
Skills
- Market analysis
- Sales planning
- Customer support
- Inventory management
- Emergency response
- Customer engagement strategies
- Team leadership
- Effective communication
- Detail-oriented
- Market intelligence
- Sales planning
- Sales plan implementation
Timeline
Sales Manager
Texas Best Buildings
01.2025 - Current
Paramedic
AMR
05.2022 - 01.2025
Contract Paramedic
SnapNurse
12.2021 - 01.2022
Dispatcher/911 Call Taker
Bell County Communications
08.2021 - 01.2022
Patient Organ Coordinator (PRN)
Texas Organ Sharing Alliance
02.2021 - 09.2021
Emergency Room Technician
Patient Care Tech Signature Care Emergency Center PRN
09.2018 - 07.2022
Membership Sales Manager
AirEvac Lifeteam
08.2018 - 07.2020
Paramedic/Lieutenant/FTO
Coryell Health
05.2010 - 10.2019
Paramedic
Central Texas College
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