Nikki Francois
Summary
Dynamic and results-driven leader seeking a role to leverage proven expertise in strategic planning, team development, and operational excellence. Dedicated to driving organizational growth, fostering innovation, and delivering measurable outcomes. Passionate about aligning cross-functional teams to achieve company objectives and cultivating a culture of collaboration and success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Group Dental Teams Leader (Supervisor)
Mutual of Omaha
10.2022 - Current
- Supervise daily operations for Claims Intake, Provider Services, Appeals, and Fraud teams while mentoring and coaching teams to achieve performance excellence.
- Lead cross-functional initiatives, facilitate meetings, completed TPA transition, initiated and completed 1099 mismatch process, and launched the Dental Fraud Team to enhance organizational efficiency and compliance.
- Evaluate staff performance and provide coaching to address inefficiencies.
- Educate staff on organizational mission and goals to help employees achieve success.
- Evaluate customer needs and feedback to drive product and service improvements.
- Established relationships with our vendors and lead monthly touchpoints.
Dental Administrator
United Community Health Center
08.2020 - 10.2022
- Oversaw daily operations of the dental practice, managed a team of14, and ensured compliance with FQHC standards.
- Member of the compliance committee.
- Handled employee reviews and mentored new staff.
- Handled all dental complaints and grievances.
- Collaborated with other departments to align our strategic goals.
- Assisted in the hiring process for dental staff, conducting interviews and participating in onboarding activities for new hires.
- Optimized office efficiency by creating streamlined procedures for managing daily tasks such as appointment scheduling and patient record updates.
- Enhanced patient satisfaction by promptly addressing concerns and resolving billing issues.
- Monitored office budget closely, identifying areas for cost savings without compromising quality of service provided to patients or staff members'' work environment.
Dental Hygienist
Meskwaki Health Center
10.2016 - 07.2020
- Performed routine dental hygiene duties, community outreach, billing and insurance submissions, and trained staff.
- Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed.
- Tailored individualized periodontal maintenance programs for patients suffering from gum disease or other related concerns.
- Managed inventory for dental supplies, ensuring timely ordering to prevent stock shortages and minimize costs.
- Evaluated and updated office policies periodically to promote efficiency, adaptability, and overall success in the dental practice''s daily operations.
Education
Bachelors of Management and Leadership -
Bellevue University
Bellevue, NE04.2025
Associate of Science - Dental Hygiene
Des Moines Area Community College
Ankeny, IA01-2012
Skills
- Strategic planning
- Motivating teams
- Conflict resolution
- Relationship building
- Quality assurance controls
- Performance management
- Cross-functional collaboration
- Complex problem-solving
- Decision-making
- Verbal and written communication
- Team leadership
Accomplishments
- Created a process to resolve 1099 IRS mismatches. Saved over $550,000 for 2023 and on track to save over $1.3 million for 2024.
- Established a dental fraud team and proactively working cases.
- Mentored 6 team members who were promoted in the past 2 years.
Certification
Registered Dental Hygienist
Licensed Practical Nurse
Timeline
Group Dental Teams Leader (Supervisor)
Mutual of Omaha
10.2022 - Current
Dental Administrator
United Community Health Center
08.2020 - 10.2022
Dental Hygienist
Meskwaki Health Center
10.2016 - 07.2020
Registered Dental Hygienist
Licensed Practical Nurse
Bachelors of Management and Leadership -
Bellevue University
Associate of Science - Dental Hygiene
Des Moines Area Community College
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