Nikki Franke
Louisville,KY
Summary
To seek and maintain leadership position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative L2
Spectrum
Louisville
02.2022 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with leads to escalate and address customer inquiries or technical issues.
- Responded to customer inquiries and provided technical assistance over phone.
Backdoor DSD SME
Meijer
Louisville
11.2014 - 12.2022
- Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.
- Built professional relationships with key personnel within supplier organizations.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Improved user productivity and efficiency through system training and support.
Customer Service Coordinator
Meijer
Louisville
06.2004 - 11.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Actively listened to customers, handled concerns quickly and escalated major issues to management
- Managed all breaks and lunches for cashiers, lot workers, and service desk
Education
No Degree - Accounting
University of Louisville
Louisville, KYSkills
- Issue Troubleshooting
- Configuring Devices
- Complaint Resolution
- Microsoft Windows and Office
Timeline
Customer Service Representative L2
Spectrum
02.2022 - Current
Backdoor DSD SME
Meijer
11.2014 - 12.2022
Customer Service Coordinator
Meijer
06.2004 - 11.2014
No Degree - Accounting
University of Louisville