Nikki Gaitor
Madison,AL
Summary
Dynamic operations leader with extensive experience in managing branch functions and staff performance. Skilled in implementing operational policies and fostering team collaboration to resolve customer issues and achieve high satisfaction levels.
Overview
6
6
years of professional experience
Work History
Branch Operations Manager
Wells Fargo
Madison, AL
04.2023 - Current
- Oversaw daily branch operations to ensure efficient workflow and service quality.
- Managed staff schedules and assignments to optimize team performance and coverage.
- Implemented operational policies to enhance compliance with banking regulations.
- Trained new employees on branch procedures and customer service standards.
- Coordinated branch audits and addressed findings to maintain operational integrity.
- Monitored financial transactions for accuracy and adherence to company protocols.
- Resolved customer inquiries and complaints to enhance overall satisfaction levels.
- Facilitated communication between departments to support collaborative problem-solving.
- Resolved customer complaints in a timely manner.
- Provided guidance on best practices for handling difficult customers or situations.
- Supervised daily activities of tellers, loan officers, and other personnel.
- Monitored staff performance and provided feedback.
- Coached staff on policies, procedures and performance strategies.
Associate Personal Banker
Wells Fargo
Tuscaloosa, Alabama
09.2021 - 04.2023
- Assisted customers with account inquiries and transaction processing.
- Educated clients on banking products and services tailored to their needs.
- Processed loan applications and facilitated credit decisions efficiently.
- Collaborated with team members to enhance customer service experiences.
- Resolved customer issues promptly, maintaining high satisfaction levels.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Provided customer service to clients, including answering questions and resolving issues.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Cross-sold banking products such as credit cards, loans and investments.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Analyzed financial documents provided by customers to determine their needs.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
Bank Teller
Wells Fargo
Tuscaloosa, Alabama
10.2019 - 10.2021
- Processed customer transactions efficiently and accurately.
- Maintained cash drawer integrity and balanced daily transactions.
- Collaborated with team members to improve service delivery processes.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Entered transactions into computer and issued customer receipts.
Assistant Store Manager
Rent A Center
Tuscaloosa, Alabama
06.2019 - 10.2019
- Assisted in managing daily store operations and employee schedules.
- Supported inventory management and ensured stock accuracy.
- Maintained a clean and organized sales floor for optimal shopping experience.
- Collaborated with team to implement promotional displays and marketing initiatives.
- Monitored sales performance and reported findings to management regularly.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained inventory by checking merchandise to determine levels.
Education
Bachelor of Arts - Pyschology
University of Alabama At Huntsville
Huntsville, Alabama, ALSkills
- Operations management
- Regulatory compliance
- Staff training
- Financial transaction monitoring
- Customer issue resolution
- Customer relationship management
- Team collaboration
- Effective communication
Timeline
Branch Operations Manager
Wells Fargo
04.2023 - Current
Associate Personal Banker
Wells Fargo
09.2021 - 04.2023
Bank Teller
Wells Fargo
10.2019 - 10.2021
Assistant Store Manager
Rent A Center
06.2019 - 10.2019
Bachelor of Arts - Pyschology
University of Alabama At Huntsville