Nikki Guida
Oshkosh
Summary
Dynamic customer service representative with a proven track record at Festival Foods, excelling in complaint handling and conflict resolution. Leveraged strong empathy and active listening skills to enhance customer satisfaction, leading to increased repeat business. Skilled in training new team members, fostering a collaborative environment that improved overall performance.
Overview
9
9
years of professional experience
Work History
CSR
Festival Foods
08.2016 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
CODING -
Fox Valley Technical College
Appleton, WIGED -
Fox Valley Technical College
Oshkosh2023
Skills
- Customer focus
- Complaint handling
- Conflict resolution
Timeline
CSR
Festival Foods
08.2016 - Current
CODING -
Fox Valley Technical College
GED -
Fox Valley Technical College
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